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Account Manager, Business Travel (BT)

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This primary function of the Business Travel (BT) Account Manager is to provide dedicated account management support in the BT segment. The position will support Global Account Directors (GAD) and/or Global Account Managers in the creation and execution of the BT strategy; support the relationships with all of the accounts' central BT buyers and intermediaries.

Job Responsibility:

  • Uncovering BT growth potential for accounts with proactive strategies
  • Assist in the coordination and execution of the RFP process
  • Assist in pull through of BT initiatives
  • Provide analysis of data within the BT segment
  • On-going account service in the BT segment
  • Provide account management support with primary focus on the BT segment
  • Manage a telephonic relationship with each accounts' Hotel Program Manager, Travel Management Company, and other buyers globally who impact the accounts' BT buying process
  • Assist GAD/GAM with the development and implementation of sales strategies in the BT segment
  • Project team RFPs
  • Gap Analysis
  • Collaborate on the creation of the BT Account Workbook
  • Analysis of the Global Preferred Partner Program (GPP) if applicable
  • Drive loyalty engagement across account portfolio
  • Assist on aspects of the BT pricing process
  • Analyze internal/external hotel spending data for the purpose of selecting hotels to be included in the account proposal
  • Assist GAD in the quality-control process of BT portfolio offering prior to customer presentation
  • Coordinate pricing for hotels added to the system mid-year, or as new markets emerge due to the accounts' acquisition of new businesses
  • Conduct rate audit/Follow-up on rates accepted by the clients' 3rd party tool and amend MarRFP as necessary
  • Correspond with all accepted/rejected hotels
  • oversee rate-loading and GDS pull-through
  • Support on the account strategy for courtesy rates
  • Provide support to properties AND/OR SAE's on the BT segment
  • Research and analyze account information and relevant data to identify new business opportunities in the BT segment and partner with the GAE/GAD to create innovative solutions for the customer
  • Maintain accurate and up-to-date BT account information in MarRFP/SAPPs and Empower tools
  • New Hotel/Pre-Opening Hotel, proactively research & identify properties that should be considered for inclusion in preferred programs, work with GAD/GAM to present these hotels to Travel Buyer
  • Achieve and exceed goals including performance goals, revenue/room night goals, team goals
  • Develop specific goals and plans to prioritize, organize, and accomplish assigned responsibilities
  • Submit account plans/reports/data requests in a timely and accurate manner
  • Share trends/Demonstrate knowledge of job- and industry-relevant issues, products/services, systems, and processes
  • Use software applications such as MS Office, Tableau, MINT
  • Conduct basic financial analysis and exhibit understanding of revenue management
  • Articulate knowledge of Marriott brands, business needs, and pricing strategies
  • Use relevant internal and external data to formulate recommendations and influence business strategies that drive greater market penetration in the BT segment
  • Utilize interpersonal and communication skills to lead, influence, and encourage others
  • Motivate and provide a work environment where associates are partnering effectively to deliver sales goals and customer commitments
  • Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment
  • Work effectively in a virtual team-based environment
  • Assist in the development and usage of tools created to support evolving needs of pricing process
  • Inform and/or update stakeholders on relevant information in a timely manner
  • Manage time efficiently and demonstrate effective organizational skills
  • Present ideas, expectations, and information in a concise, well-organized way
  • Provide sales program/event leadership, reporting support, and/or general operational and administrative guidance, as needed
  • Perform other duties, as assigned, to meet business needs

Requirements:

  • 3+ years sales and marketing experience required
  • Total Account Management experience preferred
  • Hospitality sales experience preferred
  • Bachelor's degree or equivalent preferred
  • English language written and spoken
  • Microsoft Excel experience strongly preferred
  • Experience managing the BT sales process or equivalent experience with a major hotel chain or Travel Management Company

Additional Information:

Job Posted:
May 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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