Account Manager, Business Travel (BT) Job at Marriott Bonvoy (London)

Job Description

This primary function of the Business Travel (BT) Account Manager is to provide dedicated account management support in the BT segment. The position will support Global Account Directors (GAD) and/or Global Account Managers in the creation and execution of the BT strategy; support the relationships with all of the accounts' central BT buyers and intermediaries.

Job Responsibility

Uncovering BT growth potential for accounts with proactive strategies
Assist in the coordination and execution of the RFP process
Assist in pull through of BT initiatives
Provide analysis of data within the BT segment
On-going account service in the BT segment
Provide account management support with primary focus on the BT segment
Manage a telephonic relationship with each accounts' Hotel Program Manager, Travel Management Company, and other buyers globally who impact the accounts' BT buying process
Assist GAD/GAM with the development and implementation of sales strategies in the BT segment
Project team RFPs
Gap Analysis
Collaborate on the creation of the BT Account Workbook
Analysis of the Global Preferred Partner Program (GPP) if applicable
Drive loyalty engagement across account portfolio
Assist on aspects of the BT pricing process
Analyze internal/external hotel spending data for the purpose of selecting hotels to be included in the account proposal
Assist GAD in the quality-control process of BT portfolio offering prior to customer presentation
Coordinate pricing for hotels added to the system mid-year, or as new markets emerge due to the accounts' acquisition of new businesses
Conduct rate audit/Follow-up on rates accepted by the clients' 3rd party tool and amend MarRFP as necessary
Correspond with all accepted/rejected hotels
oversee rate-loading and GDS pull-through
Support on the account strategy for courtesy rates
Provide support to properties AND/OR SAE's on the BT segment
Research and analyze account information and relevant data to identify new business opportunities in the BT segment and partner with the GAE/GAD to create innovative solutions for the customer
Maintain accurate and up-to-date BT account information in MarRFP/SAPPs and Empower tools
New Hotel/Pre-Opening Hotel, proactively research & identify properties that should be considered for inclusion in preferred programs, work with GAD/GAM to present these hotels to Travel Buyer
Achieve and exceed goals including performance goals, revenue/room night goals, team goals
Develop specific goals and plans to prioritize, organize, and accomplish assigned responsibilities
Submit account plans/reports/data requests in a timely and accurate manner
Share trends/Demonstrate knowledge of job- and industry-relevant issues, products/services, systems, and processes
Use software applications such as MS Office, Tableau, MINT
Conduct basic financial analysis and exhibit understanding of revenue management
Articulate knowledge of Marriott brands, business needs, and pricing strategies
Use relevant internal and external data to formulate recommendations and influence business strategies that drive greater market penetration in the BT segment
Utilize interpersonal and communication skills to lead, influence, and encourage others
Motivate and provide a work environment where associates are partnering effectively to deliver sales goals and customer commitments
Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment
Work effectively in a virtual team-based environment
Assist in the development and usage of tools created to support evolving needs of pricing process
Inform and/or update stakeholders on relevant information in a timely manner
Manage time efficiently and demonstrate effective organizational skills
Present ideas, expectations, and information in a concise, well-organized way
Provide sales program/event leadership, reporting support, and/or general operational and administrative guidance, as needed
Perform other duties, as assigned, to meet business needs

Requirements

3+ years sales and marketing experience required
Total Account Management experience preferred
Hospitality sales experience preferred
Bachelor's degree or equivalent preferred
English language written and spoken
Microsoft Excel experience strongly preferred
Experience managing the BT sales process or equivalent experience with a major hotel chain or Travel Management Company

Marriott Bonvoy - All Job Offers

Select Country

Account Manager, Business Travel (BT)

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Account Manager, Business Travel (BT)

Director of Retail/Luxury Leisure Sales

Hgv Class 1 - Artic

Pharmacy Technician

Automotive Detailer - Car Washer

Night Social Care Worker

District Support Pharmacist

Social Care Worker

Pharmacy Technician

Our AI answers in your language