Account Manager Bilingual for Airport Facilities

• Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and on-site training all Allied Universal®. personnel assigned to his/her site)
• Ensure that contract-required training and screening elements for security personnel have been met
• Maintain overtime to a minimal or preset requirement designated by AUS
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Audit timekeeping entries regularly to catch errors or inconsistencies
• Ensure all call outs, sick leave, and other absencess are correctly coded in the system
• Complete payroll or to resolve discrepancie with the Ooperations Manager
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates (supervisor employees) in regard to the performance of their duties
• Disciplinary action/commendation decisions pertaining to security personnel
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel
• Complete weekly schedulles for the site operations and employees on time
• Coordinate with HR or benefits teams for escalated cases
• Monitor and respond to employee requests related to leave, accommodations, or support
• Track employee absences and ensure proper documentation (e.g., doctor's notes, leave forms)
• Follow up with employees returning from leave to ensure smooth reintegration

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle
• Must possess one or more of the following: Service in the active-duty military, military reserves, or National Guard
• Service in Auxiliary Police or Police Cadets
• Minimum of one year verifiable and successful supervisory experience in security-related industry
• Associate's degree or higher in any discipline
• Be at least 21 years of age, or higher if required by the state (21 years, if armed)
• Be able to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Teamwork
• Attention to detail
• TSA/SIDA Badge/license required
• Bilingual: English and Spanish conversational and written skills

Meets basic qualifications for Custom Protection Officer

• Health insurance and 401k plans for full-time positions, available upon requirements or eligibility
• Personal / sick / vacations hours accrual for adminstrative position according to possition level
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…