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Account Manager Assistant

· Job Posted December 06, 2025
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Job Description

The person in this position is an extremely accurate, organized, and a detail-oriented professional that works well within a team and is able to learn quickly and adapt in the ever-changing Amazon/Walmart marketplace environments. This job is about keeping the Account Manager informed at all times of any changes, needs or issues regarding clients Amazon/Walmart accounts and relaying that information to the appropriate teams responsible for the day-to-day operations.

Job Responsibility

  • Check Teamwork Spaces frequently for every assigned account and respond to tasks
  • Work on a client’s Amazon account assigned through Teamwork Tickets
  • Check assigned Amazon Client’s accounts daily for new unassigned tickets and assign them appropriately
  • Follow up on new tickets within 48 hours
  • Escalate tickets according to the A7M Escalation Chart
  • Review account overview metrics daily and communicate unusual metrics to Supervisor
  • Prepare client meeting agendas and updates at least one day prior
  • Review, adjust and maintain accounts regularly
  • Work with other Avenue7Media teams as needed
  • Use provided communication programs (GMail, Slack, Teamwork, etc.)
  • Attend all scheduled and unscheduled meetings
  • Attend and participate in all A7M-offered training
  • Participate in Amazon Seller University training and obtain certification
  • Daily record all tasks performed in Teamwork
  • Create and maintain personal payroll and HR records in ADP WorkForce Now (if paid employee)
  • Perform other duties as assigned

Requirements

  • At least 2 years of experience in account coordination, project management, or e-commerce support roles (Amazon/Walmart marketplace experience preferred)
  • Excellent organizational skills with strong attention to detail and accuracy
  • Strong communication skills with the ability to relay information clearly and timely to both internal teams and supervisors
  • Proficient in task management tools such as Teamwork, Slack, Gmail, and other collaboration platforms
  • Ability to work independently and within a team in a fast-paced, constantly evolving environment
  • Familiarity with tracking account metrics and using data to identify and communicate unusual trends or issues
  • Skilled at meeting deadlines, managing multiple accounts, and prioritizing tasks effectively
  • Willingness to attend meetings, prepare agendas, and communicate updates professionally
  • Commitment to continuous learning, including participation in company-led training and Amazon Seller University (certification preferred)
  • Ability to accurately track time and document work tasks daily
  • Strong problem-solving skills with a proactive, solution-oriented mindset
  • Must be dependable, responsive, and capable of following through on assigned tasks and responsibilities

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