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The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration.
Job Responsibility:
Preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration
Supports and prepares key business analysis to assist decision making processes
Prepare ad hoc financial analysis and special projects to support continued growth of business
Utilize support tools to identify opportunities to increase program participation
Facilitate cross functional activities to help ensure customer satisfaction and program growth
Leverages a good understanding of broader company services and offerings
Participate in internal activities and initiatives designed to improve the customer experience
Works with external customers to resolve day-to-day issues and direct them to appropriate resources
Uses communication skills to deliver high quality service to assigned channel customer base
Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed
Requirements:
Bachelor’s degree or equivalent work experience required
2+ years of experience in account management support or customer success
Distribution and/or Foodservice experience preferred
Effective written & verbal communication skills
Project Management skills / experience
Detail-oriented and analytical problem-solving skills
Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required