Account Manager– Renewals & Expansion Job at dMACQ (Mumbai)

Account Manager, Customer Success - (Retention & Renewals)

This role is responsible for owning retention, renewals, and long-term account g...

Location

United States , Moscow, ID

Salary:

Not provided

Lightcast

Expiration Date

Until further notice

Requirements

3+ years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment
Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions
Experience managing annual and multi-year contracts strongly preferred
Experience supporting higher education or similarly complex, relationship-driven customers preferred
Strong communication, negotiation, and relationship-management skills
Comfortable using data, reporting, and presentations to support renewal and account strategy conversations
Highly organized, proactive, and accountable for outcomes

Job Responsibility

Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention
Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations
Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements
Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement
Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers
Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes
Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals
Ensure successful onboarding, adoption, and time-to-value to support long-term retention
Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations
Partner cross-functionally to resolve issues that could impact renewal or long-term account health

Fulltime

Account Manager – Existing Account Team ( Enterprise B2B SaaS)

We are seeking a highly skilled and results-oriented Account Manager – Existing ...

Location

India , Mumbai

Salary:

Not provided

dMACQ

Expiration Date

Until further notice

Requirements

4–5 years of B2B SaaS account management, sales or expansion-related experience
Proven success in driving renewals, upselling and cross-selling within existing accounts
Strong understanding of value-based selling principles and the ability to articulate ROI
Experience negotiating contracts and terms aligned with business outcomes
Exceptional relationship-building and stakeholder management skills
Skilled at identifying and capitalizing on latent demand within existing customer bases
Analytical mindset to interpret and act upon account health and usage data effectively
Excellent communication skills, both written and verbal, for engaging clients and internal teams
Proficient in CRM tools like Salesforce and capable of maintaining clean, structured pipelines
Self-driven and results-oriented with the ability to prioritize and multitask in a fast-paced environment

Job Responsibility

Own and manage a defined portfolio of existing accounts, driving revenue growth and retention
Strategize and execute on renewals, upselling, cross-selling and expansion opportunities
Engage with key stakeholders and decision-makers to understand business requirements and align company solutions to their goals
Identify and act on opportunities to expand product adoption across new departments or use cases within customers' organizations
Collaborate closely with Customer Success teams to monitor account health, reduce churn and drive increased usage and adoption
Analyze data-driven insights to proactively manage account health, forecast pipeline and identify expansion trends
Ensure consistent and clean pipeline maintenance with accurate forecasting and CRM updates

Manager, Technical Account Manager

We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team ...

Location

United States , Remote, Americas, Boston, New York, San Francisco, Seattle

Salary:

Not provided

Monte Carlo Data

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
2+ years of experience managing or leading technical customer-facing teams
Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
Proven ability to coach and develop technical talent while driving customer outcomes
Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
Strong operational and project management skills with a customer-first mindset

Job Responsibility

Hire, onboard, coach, and develop a team of Technical Account Managers
Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
Provide regular feedback, performance management, and mentorship to help team members grow and succeed
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Act as an escalation point for complex technical challenges and high-impact customer situations
Ensure consistent delivery of best practices around data observability, reliability, and scale
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
Help define and improve TAM processes, tooling, and engagement models as the business scales
Define success metrics for the TAM function and track performance across customer outcomes and team health

What we offer

Competitive compensation, meaningful equity, and comprehensive benefits
Flexible remote work, generous PTO, and a culture built on autonomy and trust

Fulltime

Heavy Duty Key Account Manager

The Heavy-Duty Key Account Manager (KAM) is responsible for leading Valvoline's ...

Location

United States , Lexington

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

7–10 years of sales or account management experience, preferably within heavy-duty transportation, commercial fleets, industrial markets, lubricants, fuels, maintenance services, or related industries
Proven success managing large or multi-location accounts with formal procurement processes, national agreements, and complex decision-making units
Experience working directly with fleet maintenance leaders, fleet operators, transportation companies, leasing organizations, service providers, or heavy-duty distributors
Heavy-duty fleets, transportation companies, maintenance providers, and national accounts
Lubricants experience, including heavy-duty engine oils, driveline fluids, coolants, DEF, or similar products
Fleet operations, maintenance practices, uptime, lubrication programs, and total cost of ownership
Experience working with fleet maintenance leaders, fleet operators, and transportation customers
Consultative selling and the ability to speak to both the commercial and operational side of the customer's business
Strong understanding of heavy-duty fleet operations, preventive maintenance programs, lubrication practices, and commercial transportation environments
Lubricants, heavy-duty engine oil, driveline fluids, coolants, DEF, or related technical product experience strongly preferred

Job Responsibility

Lead Account Strategy and Growth: Develop and execute multi-year account plans that align to both customer goals and Valvoline's growth objectives. Drive business expansion through new opportunities, contract renewals, share-of-wallet growth, and program optimization
Own the Relationship and Results: Serve as the primary point of contact and accountability for assigned accounts – responsible for all revenue, margin, retention, and pipeline activity tied to those customers
Drive Fleet-Focused Value Creation: Develop a deep understanding of customer fleet operations, maintenance practices, lubrication programs, equipment specifications, and operating challenges. Identify opportunities to improve performance through product conversions, lubrication program optimization, fluid analysis, extended drain opportunities, and technical support initiatives
Coordinate Cross-Functional Execution: Partner with internal teams – including Supply Chain, Marketing, Pricing, Product Line Management, Technical Services, Customer Experience, and Operations – to ensure operational excellence and delivery of Valvoline's value proposition
Lead RFQs, Contracts, and Commercial Negotiations: Manage RFP/RFQ responses and multi-year contract discussions. Align proposals with strategic, financial, operational, and customer service objectives
Build Strategic Relationships: Develop strong, trust-based relationships with customer stakeholders at all levels – including fleet owners, maintenance leaders, operations teams, procurement, and executive leadership. Conduct regular business reviews and alignment meetings to track performance and uncover growth opportunities
Manage Pipeline and Forecasting: Own and maintain pipeline visibility for all assigned accounts in Salesforce. Monitor performance versus plan, analyze trends, and provide timely, data-driven updates to leadership
Guide Regional Collaboration: Work closely with regional sales teams, distributors, and channel partners to align resources, support execution, and ensure a consistent customer experience across all locations and channels
Serve as a Fleet and Lubrication Subject Matter Expert: Maintain a strong understanding of heavy-duty industry trends, OEM specifications, lubrication technologies, maintenance practices, and fleet operating environments. Leverage technical knowledge to strengthen customer relationships and support business growth

Account Manager, Mid-Market

We’re looking for a highly driven Mid-Market Account Manager to own and grow a p...

Location

United States , New York

Salary:

80000.00 - 120000.00 USD / Year

monday.com

Expiration Date

Until further notice

Requirements

3+ years of experience in B2B SaaS sales or account management
Proven ability to self-source pipeline and manage a full sales cycle within existing accounts
Strong outbound discipline and consistent activity levels
Experience driving expansion within a customer base
experience managing renewals is a plus
Excellent executive communication and stakeholder management skills
Demonstrated ability to prioritize accounts using data and insights
Experience working cross-functionally to close complex deals
Comfortable delivering product demos and leading consultative sales conversations
High level of curiosity, ownership, and problem-solving ability

Job Responsibility

Outbound & Pipeline Generation: Drive pipeline through proactive outbound efforts and self-sourced meetings from target accounts
Customer Retention & Expansion: Own renewals to ensure high retention while identifying and mitigating risk early
Executive Engagement: Build strong relationships with decision-makers and lead strategic conversations
Account Strategy & Prioritization: Develop and execute account plans based on product usage, customer goals, and propensity to buy
Cross-Functional Collaboration: Partner with sales support and internal teams to progress deals
Product Demonstration & Deal Qualification: Tailor demos and presentations to customer needs

What we offer

Competitive salary and benefits
bonus potential
eligibility for company equity incentive program
Monthly stipends for food, wellness, and commuter/remote work
Fully dedicated learning and development team
Award winning work environment - named a Best Place to Work by Built In
Great Place To Work certified
Employee Resource Groups for diversity, inclusion, and belonging

Fulltime

Mid-Market Account Manager

This is a pure growth role, you'll own a portfolio of 50 mid-market biopharma, m...

Location

United Kingdom of Great Britain and Northern Ireland , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

5+ Years of B2B sales is required
ARR sales is preferred
industry sales is a bonus
Top performers without pharma experience are welcome to apply
Proven hunter with experience as an Account Executive, Business Development Executive, or Sales Development Representative
Account management experience focused on growing accounts as well as retaining and servicing customers at a high level
Foster long-term strategic relationships with key client stakeholders to renew your book of business
Proven track record of target achievement
Seller must have strong discovery skills to execute a consultative sale
Driven, competitive, assertive, intellectually curious, and gritty sales professionals

Job Responsibility

Own a portfolio of 50 mid-market biopharma, medtech, and/or professional services accounts, with full responsibility for upsell, expansion, and renewal
Grow and maintain an existing client base by closing upsell sales and growing and retaining existing contracts
Foster long term relationships and strategically map, plan, and execute a renewal plan to strengthen the retention for each of your 50 accounts
Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed
Achieve monthly sales targets for both upsell and renewals
Achieve weekly KPIs to stay on track to achieve your specific goals
Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas, and contingency plans
Continually improve your product and industry knowledge while also understanding client pain points
Compete and collaborate with colleagues of all levels proactively, positively, and professionally
Work with C-suite, vice president and director level personas

What we offer

High growth, ambitious environment that offers unlimited opportunities for success
Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities
Competitive base salary plus OTE and attractive, uncapped commission structure
Generous PTO policy
Health, Dental and Vision insurance
Pet Insurance
Company sponsored Life insurance, AD&D, STD, and LTD
Maternity and Paternity leave
401k Match
Corporate gym rates

Fulltime

Regional Account Manager

As a Regional Account Manager, you will be a key member of the Customer Success ...

Location

United States , New York City

Salary:

85000.00 - 95000.00 USD / Year

Tripleseat

Expiration Date

Until further notice

Requirements

Greater New York City-based employee
Minimum of 5 years of experience in the restaurant or hospitality industry, preferably in event management
Working knowledge of Tripleseat (required)
Experience in technology solutions with a curiosity about how software applications work
Existing strong connections in your local hospitality community with other event managers
Problem solver who uses critical thinking and analytical skills to make decisions and resolve issues
Skilled communicator with the ability to engage diverse audiences and a passion for sharing insights and knowledge
Ability to travel to support customers in your portfolio (could be up to 50% in a single month)
Driven: No one needs to push you to excel
it's just who you are

Job Responsibility

Build and sustain long-term client relationships that drive adoption, increase retention, and generate expansion
Leverage ChurnZero and Salesforce to document touchpoints, monitor customer sentiment, and proactively surface risks and opportunities
Maintain strong account health by executing customer journeys and plays that reinforce best practices and increase usage of sticky features and add-on products
Own monthly KPIs for customer engagement (e.g., online meetings, account reviews, and onsite visits)
Fulfill monthly CSQL quota by identifying expansion opportunities, qualifying customer needs, and partnering with Sales to progress add-on pipeline through close
Lead pricing discussions, including renewals, discounting, and contract term negotiations (term length, billing cadence, add-ons, etc.)
Prepare and deliver customer-facing presentations at onsite customer events
Conduct recurring account reviews to assess satisfaction, align on goals, and create clear adoption and success plans
Plan, prepare, and execute monthly customer webinars—including topic strategy, content development, dry runs, delivery, and post-webinar follow-up to drive adoption
Travel on short notice for high-impact onsite support, including churn prevention, training, strategic enablement, or pre-sales partnership

What we offer

Competitive Medical, Dental, and Vision Insurance
Company Paid Life Insurance, Short- and Long-Term Disability Plans
401(k) with Company Match
Parental Leave
Unlimited Paid Time Off
Pet Insurance

Fulltime

Associate Renewal Account Manager

The Associate Renewal Account Manager owns and executes the renewal strategy for...

Location

United States , Boston, MA, United States; Austin, TX, United States

Salary:

59500.00 - 80500.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

1+ years of experience in software as a service renewals or account management with measurable success against retention targets
Proficiency with Salesforce and other customer relationship management systems
Experience or familiarity within the cybersecurity or technology industry sector
Bring a structured approach to driving outcomes and holding oneself accountable to managing a portfolio of accounts
Bring an ability to communicate in a clear manner that conveys objectives and rationale to executives and procurement stakeholders
Bring a collaborative mindset to build networks and work across boundaries with internal sales and success teams
Bring a decisive approach to making efficient commercial choices that resolve transactional challenges and enable momentum
Bring a proactive learning mindset to continuously develop personal capabilities and search for better customer solutions
Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Job Responsibility

Manage and execute the full renewal lifecycle for assigned accounts to ensure timely contract completion
Negotiate contract terms and coordinate internal approvals for renewals and amendments while balancing company objectives
Serve as the primary commercial contact for assigned customers regarding renewal, upsell, and pricing matters
Conduct renewal review calls to provide consultative guidance based on customer goals and budget cycles
Identify and qualify upsell or cross-sell opportunities within existing accounts to support expansion strategies
Prepare accurate renewal forecasts using Salesforce, Clari, and internal reporting tools while maintaining detailed account records
Partner cross-functionally with Sales, Customer Success, Channel, and Finance to deliver seamless customer outcomes
Collaborate with leadership on renewal playbooks, workflows, and best practices to improve customer retention processes

Fulltime

Select Country

Account Manager– Renewals & Expansion

Job Description

Job Responsibility

Requirements

Looking for more opportunities?