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Account Manager to support one of Mastercard’s most strategic global merchant partnerships— a large Online Travel Agency (OTA) account. You’ll work closely with crossfunctional teams across global, regional, and local teams to strengthen the partnership, drive growth, and deliver value through Mastercard’s solutions.
Job Responsibility:
Act as one of the key points of contact for the client
Build and maintain strong, trust-based relationships across the client organization
Serve as a connector between the client and internal teams
Identify, coordinate, and execute strategic opportunities to expand the partnership
Support and, where appropriate, lead the development of client proposals
Collaborate closely with cross-functional teams
Coordinate multiple concurrent initiatives across global, regional, and local teams
Support end-to-end project execution
Track progress against agreed plans
Facilitate regular project and status updates
Contribute to continuous improvement of delivery processes
Monitor key performance indicators
Manage and communicate day-to-day operations
Gather and act on client and internal feedback
Provide guidance and structure to internal stakeholders
Support knowledge sharing and alignment across regional and global teams
Requirements:
5–10 years of relevant experience in account management, client partnership management, project management, or project coordination within complex organizations
Experience working with large enterprise clients, ideally within travel, e-commerce, marketplaces, or digital platforms
Solid understanding and experience with the payments ecosystem, including issuing, acquiring, and acceptance
Proven ability to manage multiple initiatives simultaneously in matrixed, cross-functional environments
Experience contributing to or leading structured projects, from planning through execution and delivery
Strong communication skills (verbal, written, and presentation)
Highly organized, detail-oriented
Proactive, self-motivated
Analytical mindset with sound commercial judgment
Proficiency in Microsoft Office, particularly PowerPoint and Excel