Account Manager

Senior Account Manager - SaaS

As a Senior / Principal Account Manager, you’ll play a critical role in shaping ...

Location

Germany , Berlin

Salary:

65000.00 - 100000.00 EUR / Year

join.com

Expiration Date

Until further notice

Requirements

5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or Tech)
Proven track record in account growth and measurable revenue impact
Sales drive: you spot opportunities, close deals, and expand accounts with confidence
Strong communication and presentation skills in German and English
Proactive, structured, and independent working style – you take ownership and deliver results
Customer-centric mindset with the ability to turn business challenges into solutions
Intrinsically motivated and hungry to make a difference

Job Responsibility

Own and grow a portfolio of strategic accounts as the main point of contact
Identify and understand customer needs and translate them into tailored solutions
Drive account expansion through proactive up- and cross-selling opportunities
Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite
Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach
Proactively prevent churn through strong stakeholder engagement and account strategy
Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience

What we offer

Apple hardware – The best tools for the job (MacBook)
Team events – Brunches, sports activities, and quarterly gatherings in Berlin
Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy
Competitive salary – Tailored to align with your experience level
Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Account Manager, Strategic Accounts

The Account Management team looks to deepen relationships with customers, explor...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas
Proven experience selling Enterprise SaaS products across a global account footprint
Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
Experience meeting or exceeding performance goals
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Experience using Salesforce, Clari and Tableau
Experience analysing data to support identifying opportunity and projecting growth trajectories

Job Responsibility

Accelerate revenue growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach
Develop Senior and Executive relationships over video conferences and in-person
Manage high-value renewals & expansion across a sizable product portfolio
Oversee growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and upsell opportunities
Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
Forecast accountability for your owned book of business
Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
Manage up internally to provide awareness and advocacy of customer needs

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Director of Account Management

The Director of Account Management is responsible for leading a team of between ...

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

8+ years of management experience in customer success, account management, or sales
Highly analytical
proven experience driving success and revenue realization through data-driven processes
Positive, self-motivated, team player, action and results-orientated
Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
Experience in SaaS businesses
FinTech/Payments experience preferred
Highly organized and capable of working effectively across functional groups
Excellent communicator, both written and verbal
Experience managing and leading fast-paced account management or customer-focused teams

Job Responsibility

Lead a team of between 7 and 9 Account Managers that drive client delight and revenue realization of an existing business of approximately $20M in recurring revenue
Understand and help your team communicate key client value drivers – security, automation, rebate – while constantly looking for ways to grow Bottomline’s business with our existing clients
Building, coaching, and measuring a team that is assertive, understands its clients, and tactfully steers the team to success
Work efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of our clients
Build and maintain key relationships with the Channel Managers, Banks, and directly with Clients
Lead the Account Managers to become their clients’ trusted advisors
strategically developing client, vendor, and internal relationships
Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues
Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...

Location

United States , New York

Salary:

230000.00 - 260000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making

Job Responsibility

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Fulltime

Key Account Manager Mid Market

As a Key Account Manager (KAM), you play a decisive role in the growth of 360Lea...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
Previous experiences working in the SaaS industry
Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
Active listening skills and a team player mindset
Excellent written and verbal communication skills
Fluent English (US/UK) / B2 level or equivalent (FR)

Job Responsibility

Take full ownership of your portfolio of customers
Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
Prepare account reviews with our clients in order to identify areas of development
Conduct presentations and demonstrations of 360Learning
Complete the handover of your portfolio and close 30-50 K € of new ARR in your first quarter (depending on start date)
Ensure accurate reporting of the activity with your coach to optimize the forecast
Be proactive in order to improve business processes
Write complex business proposals and conduct business negotiations
Close 65-85 K€ of new ARR in your second quarter (depending on start date)

What we offer

Work From Home allowance
social security
health insurance
unemployment insurance
common contingency
salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

As an Account Manager at Aircall, you are the owner of customer success and reve...

Location

Germany , Berlin

Salary:

Not provided

Aircall

Expiration Date

Until further notice

Requirements

Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets
Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy
Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value
Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis
Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively
Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene
Resilient, driven, and passionate about helping customers realize long-term value through partnership
Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform

Job Responsibility

Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth
Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential
Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans
Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities
Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention
Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs
Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty
Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting
Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes
Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies

What we offer

Competitive salary package & benefits

Fulltime

Account Manager

As an Account Manager at Aircall, you are the owner of customer success and reve...

Location

France , Paris

Salary:

Not provided

Aircall

Expiration Date

Until further notice

Requirements

Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets
Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy
Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value
Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis
Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively
Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene
Resilient, driven, and passionate about helping customers realize long-term value through partnership
Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform

Job Responsibility

Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth
Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential
Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans
Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities
Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention
Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs
Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty
Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting
Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes
Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies

What we offer

Competitive salary package & benefits

Fulltime

Account Manager – SaaS

AchieveBio

Location:
United States , Boston

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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