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Account Manager – QSR

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DELIVER

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Location:
Italy , Milan

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Enterprise Account Management team is the strategic engine of Deliveroo Italy. We don't just 'manage' relationships; we own the P&L of Italy's most iconic restaurant brands. As Deliveroo scales, we act as Strategic Consultants, leveraging deep-dive data analytics and industry foresight to transform our partners' delivery operations into high-growth revenue machines. We are a high-octane, data-obsessed group of problem solvers who thrive on cross-functional collaboration and the 'win-win-win' philosophy.

Job Responsibility:

  • Strategic Growth Ownership: Define and execute the joint business plans for a portfolio of national brands, focusing on GMV (Gross Merchandise Value) growth and market share expansion
  • Data Storytelling (Looker & Excel): Translate complex datasets into actionable growth levers, use Looker to identify 'leaks' in the conversion funnel, present insights in high-stakes Quarterly Business Reviews (QBRs)
  • Performance Optimization: Consult on 'Operational Excellence' by analyzing prep times, 'rider wait' metrics, and 'order inaccuracy' to improve the Customer Satisfaction Score (CSAT) and partner profitability
  • Cross-Functional Orchestration: Act as the 'CEO' of your accounts, leading initiatives across Marketing (bespoke campaigns), Operations (logistics efficiency), and Product (API integrations)
  • Expansion & Activation: Partner with the Operations team to lead the 'Go-Live' strategy for new brand entries, ensuring 100% operational readiness from day one

Requirements:

  • 3+ years in a high-growth environment (SaaS, FMCG, Consulting, or FoodTech)
  • Experience managing complex, multi-stakeholder accounts
  • Analytical Rigor: fluent in data, can build a business case in Excel, not intimidated by pivot tables or complex data visualization tools
  • Commercial Acumen: deep understanding of unit economics, commission structures, and how to negotiate 'Value-Exchange' deals
  • Stakeholder Mastery: ability to influence everyone from a restaurant's floor manager to a C-suite executive
  • Agility & Grit: thrive in ambiguity, pivot quickly when a project shifts direction
  • Technical Proficiency: Advanced G-Suite
  • Experience with Salesforce or project management tools (Slack) is a plus
  • Language: Professional fluency in Italian and English

Nice to have:

Experience with Salesforce or project management tools (Slack) is a plus

What we offer:
  • Free Deliveroo Plus subscription
  • Monthly team lunches
  • Frequent opportunities to try new foods
  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform
  • Employee Resource Groups
  • Variable cash bonus
  • Equity awards for senior employees
  • Headspace membership
  • Gym or fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance
  • Annual leave and public holidays
  • One paid day off each year to volunteer or support a charity

Additional Information:

Job Posted:
March 24, 2026

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