Account Manager – Print & Direct Mail

• Taking client briefs, managing projects end-to-end, and keeping everything running smoothly
• Offering cost-effective print solutions, with creative alternatives where needed
• Briefing suppliers and negotiating costs and timelines
• Monitoring quality, deadlines, and budgets at every stage
• Delivering excellent customer service and building trust with clients
• Keeping internal systems updated and maintaining accurate records
• Preparing client-facing reports, stock updates, and review presentations
• Supporting new business opportunities with the Senior Account Director
• Meeting and exceeding SLAs and KPIs within a contracted environment
• Acting as the go-to expert for print and direct mail—especially in financial services

• Solid experience in print, print buying, or print management
• Direct mail knowledge, with a strong understanding of print techniques and production
• Experience in client-facing roles
• Strong project and time management skills, able to juggle multiple deadlines
• Confident communicator, comfortable advising clients at all levels
• Calm under pressure, solutions-focused, and a team player
• High attention to detail, with a commercial and process-driven mindset
• Comfortable with reporting, forecasting, and understanding VAT in a print context
• Familiar with Microsoft Office

bonus points for financial services exposure

Bonus