Account Manager – Homes & Villas by Marriott Bonvoy

• Act as primary point of contact for assigned Home Management Company account portfolio to build engagement and maintain strong trusted relationships
• Manage all aspects of account partnership, ensuring continued communication and secure partner commitment with HVMB standards, regulatory, guest experience and marketing
• Work with accounts to drive content accuracy, rate and availability competitiveness on the platform to maximize booking conversion
• Evaluate existing partnerships and identify opportunities to develop account strategy and action plans to drive account performance
• Deliver business reviews to partners, providing relevant data insights and measuring success of key metrics
• Perform high level / directional connectivity troubleshooting and escalate with relevant HVMB technology teams and connectivity partners to resolution
• Educate partners on HVMB programs, platform enhancements and promotions. Deliver relevant trainings to partners as appropriate
• Manage listing retention and pipeline with accounts to ensure continued platform growth
• Support Director, International Account Management, International to create and manage processes for the continent team to grow the portfolio
• Capture feedback from partners regarding product enhancements and processes to drive partner efficiencies/increased revenues and communicate that feedback internally to help drive continuous improvement
• Provide ongoing input to leadership in developing effective and scalable solutions to improve process efficiencies to support partner retention
• Collaborate closely with global HVMB discipline teams to support global and continent execution of HVMB strategies and programs
• Act as a resource to the broader HVMB discipline teams for Home Management Company specific questions
• Keep abreast of key demand/supply indicators, trends, and competitive information at a market global level
• Attend trade shows, industry events and provide insights face-to-face based on business needs
• Performs other reasonable duties as assigned by manager

• High school diploma or GED and 7+ years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 3+ years’ experience in business/partnership development, real estate/home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
• Demonstrated ability of strong project management and organizational skills with a service mindset
• Willingness to travel 25-50%

Fluency in Italian and/or French is preferred