Account Manager – GSOC & Physical Security Services (AI Tech Account)

• Manage day-to-day operations of the 24/7 GSOC, including monitoring, dispatch, reporting, and escalations to the client and Allied Universal leadership
• Oversee guard force operations, including scheduling, payroll/timekeeping accuracy, shift coverage, post staffing, uniform/appearance standards, and overall performance
• Serve as the primary point of contact for the client's Physical Safety & Security team, providing regular updates, performance reporting, and operational recommendations
• Develop, maintain, and enforce post orders, GSOC standard operating procedures (SOPs), and guard service standards in alignment with client requirements
• Ensure compliance with contractual KPIs, SLAs, and Allied Universal corporate standards
• track and report on key performance metrics
• Recruit, hire, onboard, train, coach, and retain GSOC operators and security officers assigned to the account, in partnership with Allied Universal branch leadership
• Operate and maintain GSOC technology platforms, including mass notification, threat monitoring, access control, and visitor management systems used by GSOC personnel
• Oversee day-to-day use of HELIAUS® for guard tours, post checks, and patrol reporting, ensuring officer accountability and timely reporting to the client
• Support incident response and documentation, ensuring timely, accurate, and thorough incident reports are delivered to the client
• Conduct regular site walks, post inspections, and audits to verify guard performance, post order adherence, and overall security posture
• Manage account financials, including billing accuracy, overtime control, and budget adherence in coordination with Allied Universal branch leadership
• Partner with the client on continuous improvement initiatives, identifying opportunities to enhance service delivery, efficiency, and risk mitigation

• Bachelor's degree in Security Management, Criminal Justice, or related field (preferred)
• 4+ years of management-specific experience in contract security or physical security operations
• Prior GSOC experience required
• direct experience managing or supervising a GSOC strongly preferred
• Demonstrated experience managing guard force operations, including scheduling, performance management, and labor/overtime control
• Experience with mass communication / threat monitoring systems, Brivo and/or Eagle Eye access control and video systems, and visitor management systems is a plus
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a 24/7 environment
• Excellent communication and interpersonal skills, with the ability to interface confidently with client stakeholders at all levels
• Must meet all Allied Universal employment requirements, including applicable state guard licensing.

Experience with mass communication / threat monitoring systems, Brivo and/or Eagle Eye access control and video systems, and visitor management systems is a plus

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly