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DELIVER Logo DELIVER · Sales

Account Manager – Grocery & Retail

Italy, Milan · Job Posted February 02, 2026
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Job Description

Our Account Management team oversees the relationship with Grocery and Retail strategic partners. As Deliveroo continues to grow, we become a major revenue channel for grocers - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to guide our partner's growth. The AMs are a passionate, dynamic group of team players that work well together with other departments...and of course, they're fun and great at building relationships!

Job Responsibility

  • Manage a portfolio of Deliveroo's important grocery and retail partners, including high sales volume drivers and global grocery brands
  • Build and maintain strong, long-term relationships with partners
  • Understand partners' business goals and challenges to provide strategic guidance and support
  • Work with other departments (Marketing, Operations ,Corporate, and Customer Service) to guide new plans and problem solutions
  • Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo
  • Drive revenue growth through upselling, cross-selling, and identifying new business opportunities
  • Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service
  • Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner

Requirements

  • At least 3 years experience in commercial roles, experience in retail/FMCG, or other /high-growth companies
  • Knowledge of the food retail industry
  • Experience creating long-term relationships
  • Must be fluent in English
  • Demonstrate competency using tools and related program management applications to apply best practice

What we offer

  • A competitive and comprehensive compensation and benefits package
  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods
  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more
  • We aim to pay every employee competitively for the role they are performing in their respective location
  • Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success
  • We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success
  • Headspace membership
  • Gym or fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location
  • Annual leave and public holidays (increases with tenure)
  • One paid day off each year to volunteer or support a charity of your choice
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