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Pareto FM are looking for an experienced and driven Account Manager to lead the delivery of integrated facilities management services across a portfolio of client sites in and around London. This is a field-based role, where travel between sites is a core part of the position. You’ll take full ownership of operational performance, financial delivery, and team leadership across multiple locations, ensuring consistently high standards across the contract.
Job Responsibility:
Acting as the primary client contact across multiple sites
Building strong, trusted relationships with stakeholders
Leading and supporting a multi-skilled team across engineering, facilities, H&S and front-of-house
Driving consistency and high standards across all locations
Overseeing hard and soft FM services, including maintenance, cleaning and workplace operations
Ensuring full compliance with health & safety regulations and statutory requirements
Monitoring KPIs and SLAs, taking action to improve performance
Managing subcontractors and service partners to ensure quality and compliance
Taking full ownership of contract delivery across your portfolio
Managing budgets, forecasting and cost control
Identifying opportunities for efficiencies, savings and service improvements
Producing regular operational and financial reports
Requirements:
Proven experience in an Account Manager / Facilities Manager / senior FM role
Strong background in integrated facilities management (hard & soft services)
Experience managing multi-site or mobile contracts
Confident leading and developing teams across different locations
Excellent client-facing and stakeholder management skills
Strong commercial awareness and budget management experience
Full UK driving licence and willingness to travel regularly