Account Manager – Client Success & People Management Job at HabileLabs (Jaipur)

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Manager, Client Success & Technical Solutions

The Client Success & Technical Solutions Team Manager will play a pivotal role i...

Location

United States , New York; San Francisco; Sunnyvale

Salary:

125800.00 - 185000.00 USD / Year

DoorDash

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success, Technical Solutions, or similar roles in a high-growth SaaS or marketplace environment
Strong technical and analytical skills, including SQL proficiency and experience working with data warehouses (e.g., Snowflake)
Experience building dashboards and data models (Sigma, Looker, or similar) to drive decision-making
Experience evaluating and implementing CS platforms and integrating them into a broader data ecosystem
3+ years of people management experience leading high-performing teams with clear accountability
Highly data-driven, using metrics to diagnose issues, inform strategy, and influence stakeholders
Thrive in fast-paced, ambiguous environments and are resourceful, scrappy, and comfortable building from zero

Job Responsibility

Oversee 6-9 CSMs, including people coaching, performance management to KPI goals, and working directly with customers to gather learnings and feedback
Own and architect the Customer Success function — defining KPIs, operating model, and systems across a multi-product portfolio
Redesign activation and customer health frameworks to reflect distinct product behaviors
Build and scale the CS data infrastructure (dashboards, data models, automated reporting)
Implement and integrate CS tools (e.g., Gainsight, Totango, ChurnZero) with Snowflake
Diagnose systemic performance issues and independently drive high-impact, org-wide solutions tied to OKRs
Lead and develop a team of CSMs with increasing specialization
Drive cross-functional alignment with Sales, Product, Ops, and Engineering
Build scalable processes, playbooks, and AI-driven workflows

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

Fulltime

Sr. Manager, Account Management

Responsible for managing a teams of sales account managers across our Publisher ...

Location

United States , New York

Salary:

135510.99 - 203266.49 USD / Year

Comcast Advertising

Expiration Date

Until further notice

Requirements

Bachelor's Degree
7-10 Years Relevant Work Experience
Skills: Account Management
Digital Advertising
Results-Oriented
People Management
Customer Satisfaction
Business Results

Job Responsibility

Manages, trains, and develops a sales team, including developing career growth plans and performance goals
Responsible for hitting revenue targets for book-of-business
Develops presentations and other collateral materials that will position the Company as a team strategically internally
Provides account management representation in cross-functional workstreams, GTMs, pilots,etc
Coordinate product comms distribution, track client adoption or new products and features, and manage release comms
Attends meetings and presentations with key clients, proactively communicate with existing and potential clients about our products value prop
Develops relationships with executive stakeholders at key accounts within book of business
Develops internal processes to streamline internal and external activities
Participates in planning with finance, operations, and strategy teams for book of business
Provides insight into customer challenges, needs, and opportunities to cross-functional stakeholders including product, marketing, engineering, customer success, and sales leadership

What we offer

Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Fulltime

Manager of Operations / Account Manager

We are seeking a Manager of Operations / Account Manager to execute service deli...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience required
Minimum of 5 years of leadership experience in a customer service-intensive or hospitality-focused environment
Proven track record of managing people and improving performance
Experience managing service level agreements (SLAs), KPIs, and operational metrics
Strong problem-solving, organizational, and stakeholder management skills
Demonstrated ability to implement sustainable process improvements
Experience managing vendors, room setups, reservations, and hospitality services
Proven experience interacting with C-level executives and senior leadership
Strong communication skills with humble confidence
Exceptional listening skills and the ability to anticipate needs

Job Responsibility

Establish and maintain quality-of-service delivery across Central Reprographics Office (CRO) and office printer fleet operations
Implement standardized operational processes to drive consistency and efficiency
Track operational controls and ensure management information reporting requirements are fulfilled
Execute action items from account plans
Manage overall account performance against contractual and target metrics
Ensure operations remain within agreed budgets and timelines
Escalate operational compliance and financial risk areas appropriately
Investigate and resolve escalated issues and communicate significant matters to senior leadership
Maintain continuous communication regarding critical operational issues
Develop a strong understanding of the business and the impact of services provided

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Junior Account Manager (DACH)

The IT company Andersen invites a Junior Account Manager DACH to join the team. ...

Location

Poland

Salary:

2600.00 - 3500.00 EUR / Month

Andersen

Expiration Date

Until further notice

Requirements

Experience in account management and/or customer success management for 1+ years
Experience in an account/sales assistant role
Strong communication, negotiation and team collaboration skills
Technical knowledge with sufficient ability to dig deep into technical aspects of technology will be an advantage
Conversation and communication skills C-Level people
Level of German from - Upper-Intermediate and above
Level of English from - Upper-Intermediate and above

Job Responsibility

Development and implementation of client growth strategies
Expansion of existing clients, development of new domains and regions
Increasing sales and improving project profitability
Identifying opportunities to enhance client relationships and scale the business (upselling/cross-selling)
PnL control
Establishing and maintaining strong long-term partnerships with clients and key stakeholders on the client side
Collaborating with the team and key client stakeholders to identify potential business challenges and proposing solutions, as well as implementing and optimizing client-related business processes
Managing operational activities for projects
Conducting pre-sales activities, developing and presenting solutions to support project growth strategies, and monitoring their outcomes
Participating in exhibitions and conferences

Manager, Client Advisory & Tax

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or a related field
CPA required or actively pursuing CPA
6+ years of progressive experience in public accounting, client advisory, or consulting
Strong background in compilations, reviews, GAAP-based financial reporting, and client-facing advisory services
Experience with privately held companies and an understanding of the challenges they face during growth and transition
Exposure to or experience with tax planning and compliance, particularly in environments where accounting and tax advisory work intersect
Ability to manage multiple engagements and priorities in a fast-paced, deadline-driven environment
Demonstrated success reviewing staff work, managing projects, and contributing to a team-oriented culture
Leadership capability with the desire to take on greater responsibility in people management and client relationship ownership
Strong communication skills and the ability to translate technical accounting and tax matters into practical business guidance

Job Responsibility

Lead day-to-day client engagements for privately held businesses, overseeing compilations, reviews, management reporting, and advisory deliverables
Serve as a strategic advisor to clients by helping them improve accounting operations, enhance reporting accuracy, and use financial information to support decision-making
Advise clients on a broad range of accounting and finance matters, including bookkeeping oversight, budgeting, forecasting, cash flow management, process improvement, and operational restructuring
Provide guidance on tax planning, compliance, and tax implications related to business changes, entity structures, ownership transitions, and transaction activity
Support clients through significant milestones such as mergers and acquisitions, business sales, succession planning, capitalization changes, and readiness for outside investment or public reporting
Perform and review complex financial analyses related to capital transactions, business transitions, due diligence support, and other strategic initiatives
Manage engagement workflow, project timelines, and client deliverables, ensuring work is completed accurately, efficiently, and in alignment with firm standards
Review work prepared by staff and senior accountants, providing constructive feedback and maintaining a strong focus on quality and client service
Build strong client relationships and act as a go-to resource for business owners, executives, and stakeholders who value practical advice and responsive service
Mentor, coach, and develop team members by providing hands-on guidance that strengthens their technical capabilities, confidence, and ability to deliver advisory-focused solutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Engineering Program and Account Manager

Responsible for the management of all phases of Engineering program activity, in...

Location

United States , Phoenix

Salary:

Not provided

Real Time Consulting

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Computer Science, Business or other technical area
Aerospace Industry experience Preferred
5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members (individual contributors and/or managers)
5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales)
Order generation
Order fulfillment
Order execution
PMP certification a big plus
MBA a plus
Sharp and professional appearance, demeanor and communication with clients

Job Responsibility

Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
Provide the overall program leadership, management, sustainability and growth
Customer Relations and Satisfaction: Thoroughly assess customer needs to provide value-added solutions
Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
Balance customer needs, RTC objectives and resources to ensure objectives are aligned
Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
Provide weekly program progress status and maintain active internal team communication on changes (meetings)
Business Development/ Sales: Introduce service and solutions options to current customers and develop new strategies to meet their needs
Expand current customer relations and revenue opportunities through organic growth activities

What we offer

2 weeks PTO
8 Holidays
Insurance Benefits: Health 90%/ Dental 100%/ Vision 100%
Life Insurance $50K 100% employer paid
401K plan effective immediately
flexible schedule
professional office environment
casual attire

Fulltime

Manager, Client Advisory & Tax

We are seeking a Manager, Client Advisory & Tax to join a growing consulting and...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Finance, or a related field
CPA required or actively pursuing CPA
6+ years of progressive experience in public accounting, client advisory, or consulting
Strong background in compilations, reviews, GAAP-based financial reporting, and client-facing advisory services
Experience with privately held companies and an understanding of the challenges they face during growth and transition
Exposure to or experience with tax planning and compliance, particularly in environments where accounting and tax advisory work intersect
Ability to manage multiple engagements and priorities in a fast-paced, deadline-driven environment
Demonstrated success reviewing staff work, managing projects, and contributing to a team-oriented culture
Leadership capability with the desire to take on greater responsibility in people management and client relationship ownership
Strong communication skills and the ability to translate technical accounting and tax matters into practical business guidance

Job Responsibility

Lead day-to-day client engagements for privately held businesses, overseeing compilations, reviews, management reporting, and advisory deliverables
Serve as a strategic advisor to clients by helping them improve accounting operations, enhance reporting accuracy, and use financial information to support decision-making
Advise clients on a broad range of accounting and finance matters, including bookkeeping oversight, budgeting, forecasting, cash flow management, process improvement, and operational restructuring
Provide guidance on tax planning, compliance, and tax implications related to business changes, entity structures, ownership transitions, and transaction activity
Support clients through significant milestones such as mergers and acquisitions, business sales, succession planning, capitalization changes, and readiness for outside investment or public reporting
Perform and review complex financial analyses related to capital transactions, business transitions, due diligence support, and other strategic initiatives
Manage engagement workflow, project timelines, and client deliverables, ensuring work is completed accurately, efficiently, and in alignment with firm standards
Review work prepared by staff and senior accountants, providing constructive feedback and maintaining a strong focus on quality and client service
Build strong client relationships and act as a go-to resource for business owners, executives, and stakeholders who value practical advice and responsive service
Mentor, coach, and develop team members by providing hands-on guidance that strengthens their technical capabilities, confidence, and ability to deliver advisory-focused solutions

Fulltime

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Account Manager – Client Success & People Management

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