Job Description
Account Management Specialist Are you enthusiastic about energy transformation? Do you enjoy being in a client-facing position and proposing worldwide Market Analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry? Aurora is seeking an Account Management Specialist to join our Commercial team. In this role, you'll drive sales and manage accounts for our energy market subscription and software services – with a focus on clients from Chile and Brazil. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation. Successful candidates should ideally be fluent in English and Portuguese, and have around 1–2 years of experience, preferably in commercial roles or commercial-related work. The role will be based in São Paulo office. This position is offered with a full-time employment contract. Only applications with a resume in English will be considered. Key Responsibilities Onboard customers to our services and strategically map out accounts to identify future opportunities. Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora's full-service portfolio. Achieve and exceed net retention targets by fostering growth and addressing client needs effectively. Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints. Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value. Drive account value growth by cross-selling and up-selling services and products globally to existing clients. Conduct sales demonstrations for our analytics services. Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level. Process and support advisory opportunities. Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements. Support clients by providing invoicing assistance. Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans. Guide new clients through the onboarding process, ensuring a smooth transition and setup. Ensure effective delivery of services (e.g., workshops, group meetings) to clients, maintaining high standards and satisfaction. Assist with invoicing processes to ensure timely and accurate billing. Identify opportunities for upselling additional services and products to existing clients. Act as the regional Account Management Specialist for accounts managed in other regions, driving sales, growing account value, and expanding reach with clients. Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services. Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services.
