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The Senior Analyst, Account Management will join the Financial Institutions team for Mastercard Netherlands. This team focuses on supporting and growing relationships with financial institutions across the Netherlands. In this role, you will work closely with senior colleagues to support client relationships and help deliver shared goals. You will gain exposure to the financial services and payments landscape while developing commercial, analytical, and stakeholder management skills. You will also contribute to operational excellence across the team. We are looking for someone who is curious, motivated, and eager to learn. This role reports to the Vice President, Head of Financial Institutions, and collaborates with local and regional product, marketing, finance, legal, franchise, and operations teams.
Job Responsibility
Manage and support strategic client relationships and contribute to account planning
Maintain high levels of client satisfaction
Identify and support opportunities to grow Mastercard’s revenue
Develop an understanding of client priorities and challenges
Support day-to-day operations
Contribute to continuous improvement
Contribute to account planning and pipeline development
Work closely with internal teams
Support adherence to Mastercard rules and applicable regulations
Stay informed on regulatory developments
Requirements
Relevant experience in account management, business development, consulting, or a similar client-facing role
Ability to build and maintain relationships with a range of stakeholders, including senior professionals
Understanding of the financial services landscape is beneficial
Interest in banking, payments, and regulatory developments
Strong analytical and problem-solving skills
Collaborative, proactive, and adaptable
Clear and effective communication skills, both written and verbal, in Dutch and English
Accountability, ethical judgment, and professionalism