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The Account Management Senior Advisor is responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.
Job Responsibility:
Functions as the single point of contact for the Business or IT partners for their IT needs
Leads small teams on initiating, developing, designing, and implementing new change initiatives
Initiates formal/informal communications and meeting with area lead contacts to gather needs and issues
Reviews other needs statements and requirements
Helps leverage initiatives and good practices from other areas
Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution
Identifies and implements changes across the organization by working with other Relationship Managers and key associates
Identifies needs and recommends way to improve new or existing process, methodologies and practices through observation, research, and data analysis
Monitors adoption and use of processes, tools, and practices to create action plans in collaboration with the user area to improve usage
Assists areas with due diligence on new ideas by acting as a facilitator/informal contact
Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation
Follows a technology solution from concept to reality
Participates in all discovery sessions as an active participant capturing all session outputs
Manages High Level Business Requirements dynamically capturing information and displaying in real-time: high level business requirements, process flows, dependencies and action Items, scope definition, and other key information such as key terms/acronym definitions
Owns communicating and archiving to minimize duplicative work on future initiatives
Oversees knowledge sharing and deliverable creation for requirements
Requirements:
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years’ experience in any of the following: coaching, mentoring, monitoring and measuring Information Technology process, tools and standard practices
or any combination of education and experience, which would provide an equivalent background.
Nice to have:
Relevant certification in applicable domain, such as Project Management, Quality, Availability and Reliability highly preferred
Experience with project management methodology, tools and processes highly preferred
What we offer:
comprehensive benefits package
incentive and recognition programs
equity stock purchase and 401k contribution
merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical, dental, vision, short and long term disability benefits