CrawlJobs Logo

Account Management Director

ppro.com Logo

PPRO GmbH

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a highly strategic and experienced Account Management Director to lead and grow high-impact client relationships across our portfolio on a 12-month fixed-term maternity cover contract. This senior leadership role is responsible for leading a team of Enterprise Account Managers and driving our most strategic enterprise client relationships including PSPs and Enterprise Merchants. You will be focussed and energised to expand revenue, influence cross-functional initiatives and drive alignment between customer needs and organizational priorities.

Job Responsibility:

  • Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges
  • Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio
  • Drive the Account Management team to develop and execute sophisticated, data-driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets
  • Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency
  • Build strong relationships with key decision-makers at client organizations and influence long-term strategy and investment on both sides
  • Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives
  • Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level
  • Promote innovation and foster a learning culture, proactively identifying trends and up-skilling opportunities
  • Manage all customer training initiatives, including designing and maintaining a scalable, high-impact training program for clients' sales and marketing teams
  • Oversee complex commercial negotiations and contract structures, including PSP and Acquiring Bank pricing agreements
  • Collaborate closely with Risk, Legal, and Onboarding to ensure smooth execution of contracts and pricing amendments
  • Partner with Marketing and Partner Marketing teams to ensure all external-facing materials are accurate, aligned, and impactful
  • Requires travel to meet clients in person and attend key industry events

Requirements:

  • 8+ years of progressive experience in strategic account management, partnerships, or sales– ideally in payments, SaaS, or B2B enterprise environments
  • Proven leadership experience with a track record of motivating and developing high-performing teams
  • Proven track record of driving portfolio growth, influencing senior client stakeholders, and navigating complex decision-making environments
  • Comfortable operating under ambiguity, aligning department-level strategy with shifting market or business conditions
  • Skilled at nuanced, solution-focused communication and providing actionable feedback across levels
  • Experience building, mentoring, and developing diverse and inclusive teams
  • Ability to drive customer-centric innovation and foster a culture that rewards experimentation and learning
  • A natural collaborator who builds genuine relationships across internal and external networks and champions the achievements of others
What we offer:
  • Hybrid working with a 3 days / week on site expectation
  • 28-day holiday allowance
  • Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
  • GBP 500 annual budget for professional growth
  • Leadership cafés, on-the-job training
  • Medical insurance (BUPA health care plan)
  • 5% matching pension plan through Now Pensions
  • Enhanced family leave
  • Workplace Nursery Scheme
  • Gym membership contribution
  • Mental Health Platform with one-on-one therapy, chat therapy, therapist-led courses, guided meditations
  • Pet-friendly office

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
PPRO GmbH - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Account Management Director

Account Manager, Sales / Account Director, Sales

Provides total account management support for assigned property accounts. Execut...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Provides total account management support for assigned property accounts
  • Executes the overall account strategy for assigned accounts to generate and maximize business for the property
  • Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts
  • Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel
  • Focuses specifically on growing market share from transient and group revenue
  • Provides day-to-day supervision of Account Sales associates if required
  • Fulltime
Read More
Arrow Right

Senior Account Manager / Account Director - Consumer PR

We are looking for a consumer lifestyle PR Senior Account Manager or Account Dir...
Location
Location
Germany , Frankfurt; Munich; Düsseldorf
Salary
Salary:
Not provided
hotwireglobal.com Logo
Hotwire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be business proficient in both English and German (C1 and above)
  • PR expert with experience in other areas of the broader marketing matrix (e.g., influencer marketing, paid digital media, social, strategy/planning)
  • Agency or inhouse experience working on tech or consumer brands
  • Proven experience in media relations and storytelling
  • Strong conceptual skills in developing communication strategies and enjoy strategic planning
  • Knowledgeable on all communications platforms know where trends originate, and proactively apply this knowledge to client work
  • Passionate about the world of technology both in personal and professional life, and have proven experience using AI tools
  • Experience working in an international environment and can speak business proficient English and German
  • Confident, accountable and have some team leadership experience
  • Proactive and ambitious
Job Responsibility
Job Responsibility
  • Strategic consulting and management of consumer tech clients on national and international levels
  • Development of integrated communication campaigns (traditional, digital, influencer)
  • Building and maintaining strong media and influencer networks – with a focus on lifestyle and consumer media outlets (print, online, TV, podcasts etc.)
  • Contribution to new business through pitches, proposals, and networking
  • Line manager for mid/ junior team members
  • Managing budgets, timelines, and performance reporting
What we offer
What we offer
  • Flexibility to work remotely through our Thoughtful Working philosophy
  • Sabbatical scheme
  • a paid break for every four years served
  • Annual wellbeing allowance
  • Fulltime
Read More
Arrow Right

Director of Account Management

The Director of Account Management is responsible for leading a team of between ...
Location
Location
United States , Portsmouth
Salary
Salary:
Not provided
bottomline.com Logo
Bottomline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of management experience in customer success, account management, or sales
  • Highly analytical
  • proven experience driving success and revenue realization through data-driven processes
  • Positive, self-motivated, team player, action and results-orientated
  • Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
  • Experience in SaaS businesses
  • FinTech/Payments experience preferred
  • Highly organized and capable of working effectively across functional groups
  • Excellent communicator, both written and verbal
  • Experience managing and leading fast-paced account management or customer-focused teams
Job Responsibility
Job Responsibility
  • Lead a team of between 7 and 9 Account Managers that drive client delight and revenue realization of an existing business of approximately $20M in recurring revenue
  • Understand and help your team communicate key client value drivers – security, automation, rebate – while constantly looking for ways to grow Bottomline’s business with our existing clients
  • Building, coaching, and measuring a team that is assertive, understands its clients, and tactfully steers the team to success
  • Work efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of our clients
  • Build and maintain key relationships with the Channel Managers, Banks, and directly with Clients
  • Lead the Account Managers to become their clients’ trusted advisors
  • strategically developing client, vendor, and internal relationships
  • Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues
  • Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
  • Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth
Read More
Arrow Right

PR Account Manager or PR Senior Account Manager

Spa Communications is an award-winning PR, Podcasting, Content Marketing and Soc...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
Not provided
spacomms.com Logo
Spa Communications
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2-4 years’ experience in professional client relationship management, either in an agency or in-house
  • Strong book of B2B technology, IT, Channel and national media contacts
  • High levels of communication – both presentation, verbal and written skills
  • A passion for the media, including, PR and social media
  • The ability to plan, budget and strategise at a senior level
  • A persuasive and confident approach to creative projects
  • Effective team management capabilities
  • A keen attention to detail and budgetary restraints
  • Full awareness of creative processes and techniques, including digital platforms
  • An ability to demonstrate return on investment (ROI) to senior client stakeholders
Job Responsibility
Job Responsibility
  • Managing the cornerstone agency client
  • Liaising with client marcoms on press campaigns, creative projects and PR solutions
  • Briefing and updating the client on press campaigns
  • Analysing PR coverage and providing feedback to the client
  • Maintain a high level of performance on all deliverables
  • Ensure strong planning, service delivery and maintain a solid client/agency relationship
  • Support the agency’s new business and growth strategy
  • Execute duties and assignments as directed in compliance with objectives, KPIs and budgets
  • Act as the main point of contact internally to Account Directors and other senior management stakeholders
  • Developing industry, sector and product-focused PR campaigns
What we offer
What we offer
  • Competitive pay
  • Health insurance package upon successful completion of probation
  • 50% off Pure, Virgin Active or Nuffield Health Gyms via Vitality
  • Hybrid working environment
  • Company pension scheme
  • Personal development and opportunities to attend training courses
  • Up-to five weeks paid paternity leave for new Dads
  • 20 days annual leave, plus Christmas Eve to January 2nd off each year at the Directors discretion
  • Birthdays off
  • Bank Holidays observed
  • Fulltime
Read More
Arrow Right

Account Director / Senior Sales Manager

Provides total account management support for assigned property accounts. Partne...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in sales and marketing, guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Develops and implements the overall account strategy for assigned accounts
  • Retains, expands and grows account revenue of existing accounts
  • Identifies and aggressively solicits new accounts
  • Develops and implements strategic sales plans
  • Builds and strengthens accounts with existing and new customers
  • Identifies emerging business opportunities and risks
  • Increases local penetration of high potential accounts
  • Executes designated sales strategies to achieve revenue goals
  • Leverages methodologies, technical, and business knowledge
  • Resolves guest issues that arise in the sales process
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
  • At least 5+ years in a leadership capacity
  • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
  • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
  • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
  • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
  • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
  • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
  • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
Job Responsibility
Job Responsibility
  • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
  • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
  • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
  • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
  • Inspire and attract top talent to your team
  • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
  • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
  • Accountable for executive engagement, account health, and risk mitigation
  • Oversee customer planning, deployment, account-level reviews, and escalations
  • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
What we offer
What we offer
  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
  • Mental and financial health resources
  • Personalized learning opportunities
  • Fulltime
Read More
Arrow Right

Account Manager / Business Development Manager

Account Manager / Business Development Manager role for a growing FMCG business....
Location
Location
United Kingdom , Crowborough
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of account management or sales experience in a B2B role
  • Experience selling a diverse product portfolio
  • Desirable - a background within food / packaging or FMCG
  • Proven track record of growing existing accounts and achieving KPIs
  • Familiarity with structured sales processes and proposal development
  • Experience with CRM systems for opportunity management and account oversight
  • Strong communication skills - phone, emails and face to face
  • Ability to build lasting relationships with procurement and contract managers
  • Comprehensive understanding of product information to guide customers effectively
  • Excellent sales skills: rapport building, questioning, objection handling, and closing
Job Responsibility
Job Responsibility
  • Manage incoming sales calls, orders and enquires from existing clients
  • Execute the sales process efficiently and professionally to existing clients and grow accounts by introducing new product ranges to expand sales
  • Managing a portfolio of existing clients and action quarterly calls and half year reviews and an annual site visit to build relationships and ensure the best possible service
  • Managing new business calls and identify possible new clients to grow business portfolio
  • Set and manage client expectations regarding product availability, costs, and timelines
  • Liaise with suppliers and team members to resolve queries
  • Offer tailored solutions that meet customer requirements in terms of application and budget
  • Assist with technical enquiries under the guidance of the Managing Director
  • Understand and implement our pricing policy accurately and consistently
What we offer
What we offer
  • 20 days holiday + BH
  • Christmas Close
  • Parking
  • Pension
  • Company Socials events
  • Sick Pay
  • Career development opportunities
  • Bonus
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy