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Account Management Coordinator

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Personify Health

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Location:
United States , Lake Success

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

21.00 - 25.00 USD / Hour
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Job Description:

We're seeking a detail-oriented professional who can support new client onboarding while providing exceptional ongoing service. As our Account Management Coordinator, you'll act as product expert and trusted partner, helping resolve client issues, analyze benefit trends, and support renewals.

Job Responsibility:

  • Partner with Account Managers to uphold high standards of client satisfaction and relationship management
  • Act as the primary daily point of contact for Client to resolve problems and provide data
  • Build and nurture strong working relationships with client and broker partners
  • Respond promptly and professionally to client inquiries, escalations, and service issues
  • Apply critical thinking to identify and investigate systemic issues affecting client members and contribute to effective resolution strategies
  • Act as the primary daily contact for the benefits teams and brokers for your assigned book of business
  • ensuring timely and accurate support
  • Collaborate cross-functionally as client advocate with internal teams to drive resolution of client concerns
  • Manage multiple priorities with heightened attention to details and deliverable dates
  • Provide updates to client teams with clearly defined and agreeable completion dates
  • Communicate clearly and timely with client teams on pending issues
  • Follow up frequently on pending issues with various internal stakeholders
  • Request Reports as requested by client
  • Validate accuracy of data and deliver reports timely

Requirements:

  • 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
  • Experience onboarding new clients and providing account-based service is ideal
  • Comfortable working with HR Directors and Executives
  • Clear written and verbal communication style with strong collaboration skills
  • Ability to build relationships with diverse stakeholders while maintaining professional approach
  • Detail-oriented approach with strong organizational and analytical abilities
  • Proactive problem-solving mindset with ability to work independently and as part of team
  • Commitment to client satisfaction and continuous improvement in service delivery
What we offer:
  • Comprehensive medical and dental coverage through our own health solutions
  • Mental health support and wellness programs designed by experts who get it
  • Flexible work arrangements that fit your life, not the other way around
  • Retirement planning support to help you build real wealth for the future
  • Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
  • Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
  • Professional development opportunities and clear career progression paths
  • Mentorship from industry leaders who want to see you succeed
  • Learning budget to invest in skills that matter to your future
  • PTO policy because rest and recharge time is non-negotiable
  • Benefits effective day one

Additional Information:

Job Posted:
January 02, 2026

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