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As our Account Management Coordinator, you'll serve as product expert and trusted partner during new client onboarding and ongoing service delivery. You'll work across business functions to track performance, research complex issues, and support Account Managers during critical moments like contract renewals and open enrollment.
Job Responsibility
Ensure client satisfaction: Collaborate across business functions to meet client needs while following through on outstanding items until resolution
Monitor client performance: Track internal performance to confirm client expectations are consistently met while maintaining accurate, up-to-date client records
Resolve complex issues: Research issues, access necessary resources, and escalate to appropriate internal experts for comprehensive resolution
Support client engagement: Participate in and host client meetings as needed while assisting in organizing open enrollment strategies, health fairs, and employee education sessions
Assist with renewals: Support Account Managers during contract renewal process while providing ongoing analysis and strategic input for client success
Requirements
1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
Experience onboarding new clients and providing account-based service preferred
Comfort working with HR Directors and Executives
Clear written and verbal communication skills
Strong collaboration abilities to work effectively across business functions
Detail-oriented approach with strong organizational and analytical capabilities
Ability to build relationships with diverse stakeholders
Proactive problem-solving mindset with ability to work independently and as part of team
What we offer
Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Paid Time Off—rest and recharge time is non-negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health