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Account Management Analyst

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Scottsdale

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

46988.00 - 102000.00 USD / Year
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Job offer has expired

Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters
  • Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service
  • Gathering and Processing Requirements: Analyze complex client issues and assist in developing practical and efficient solutions
  • Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution
  • Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly
  • Project Management: Maintain reporting and tracking of client issues
  • Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement
  • Problem-Solving: Proactively identify and address potential issues before they escalate
  • Training and Development: Stay updated with the latest industry trends
  • Mentorship: Provide guidance and mentoring to junior staff

Requirements:

  • 2+ years of experience in an Account Management, Employee Benefits, or Human Resources focused role
  • 2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications
  • Ability to travel up to 10% of the time
  • Ability to work a hybrid schedule in the Scottsdale AZ office
  • Bachelor’s Degree or equivalent work experience

Nice to have:

  • 3-5 years of Account Management, Insurance Healthcare, Benefits, or related industry experience
  • Knowledge of Prescription Benefit Management (PBM), or self-insured health plans
  • Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms
  • Licensed for Life and Health Insurance
What we offer:
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Bonus, commission or short-term incentive program

Additional Information:

Job Posted:
April 24, 2026

Expiration:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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