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Account Maintenance Team Leader

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, which is responsible for delivering high quality account maintenance. For this role, the candidate will be responsible for overseeing their teams portfolio of Designated ( TOP 650 ) and Non Designated Client AMT deals, where their team will be working directly with clients and their global treasury organizations, focusing on the delivery of Account Maintenance processes.

Job Responsibility:

  • Manage and Lead an Account Maintenance Team to deliver high quality output and deliver on KPI’s
  • Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance
  • Strong Pipeline Management expertese and have the ability to produce informative MIS at team and individual performance levels
  • Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it
  • Deliver worldclass Client Experience on a daily basis and ensuring this is reflected in the Pulse and DM VOC metrics
  • Very strong focus on Risk Management by understand the process and ensure we have strong and robust procedures to mitigate any potential risks
  • Experience in delivering on productivity through continuous improvements and identifying efficiencies within the current operating model
  • Coordinate onboarding of regional and global cash management ( Hub 2 Hub) solutions of all sizes and complexities

Requirements:

  • Experience in managing a team
  • Client facing experience / background
  • Excellent Customer Focus and to be able to evidence deliverables
  • Experience in delivering change and managing people through the different stages
  • Results orientation - evidence of proactively driving projects is their conclusion
  • Negotiation, decision making and problem-solving skills
  • Ability to manage complex integration solutions, working alongside Technical and Technology teams
  • Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution is delivered as specified
What we offer:
  • Competitive base salary (which is annually reviewed) + A discretional annual performance related bonus
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Sport and team recreation activities, Sport Card
  • Access to an array of learning and development resources
  • A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
August 09, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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