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Account Maintenance Department Head

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

This position is for a Department Head within the EMEA Account Maintenance Team, responsible for leading sub-clusters and client-segmented teams. The core function involves overseeing critical account maintenance tasks received directly from clients. The department is currently undergoing a major transformation and the successful candidate must be adaptable and open to evolving responsibilities and processes.

Job Responsibility:

  • Manage and Lead the team to deliver high quality output and deliver on KPI's
  • Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance
  • Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it
  • Deliver world-class Client Experience and ensuring this is reflected in the Pulse and DM VOC metrics
  • Manage issues and CAPs
  • Ensure we have strong and robust procedures
  • Experience in delivering on productivity through continuous improvements and identifying efficiencies
  • Continuously reduce onboarding cycle time, minimize deal slippage and delays
  • Ensure strict adherence to defined quality standards and practices outlined in "best practices" material

Requirements:

  • 2-5 years relevant experience in managing a team/managers
  • Client facing experience / background is a must
  • Proven record of E2E managing Risk and Control Environment
  • Excellent Communication, Customer Focus, Organizational and Planning skills
  • Results oriented - evidence of proactively driving projects
  • Experience in delivering change and managing implementation of change
  • Negotiation, decision making and problem-solving skills
  • Ability to manage high workload within a pressurized environment
  • Excellent work ethic - willingness to take a "hands on" approach
  • Attention to detail and experience of working in a controlled environment
  • Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank
What we offer:
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
November 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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