Account Maintenance Department Head, Citi

Citi

Location:
Poland, Warsaw

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This position is for a Department Head within the EMEA Account Maintenance Team, responsible for leading sub-clusters and client-segmented teams. The core function involves overseeing critical account maintenance tasks received directly from clients. The department is currently undergoing a major transformation and the successful candidate must be adaptable and open to evolving responsibilities and processes.

Job Responsibility:

Manage and Lead the team to deliver high quality output and deliver on KPI's
Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance
Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it
Deliver world-class Client Experience and ensuring this is reflected in the Pulse and DM VOC metrics
Manage issues and CAPs
Ensure we have strong and robust procedures
Experience in delivering on productivity through continuous improvements and identifying efficiencies
Continuously reduce onboarding cycle time, minimize deal slippage and delays
Ensure strict adherence to defined quality standards and practices outlined in "best practices" material

Requirements:

2-5 years relevant experience in managing a team/managers
Client facing experience / background is a must
Proven record of E2E managing Risk and Control Environment
Excellent Communication, Customer Focus, Organizational and Planning skills
Results oriented - evidence of proactively driving projects
Experience in delivering change and managing implementation of change
Negotiation, decision making and problem-solving skills
Ability to manage high workload within a pressurized environment
Excellent work ethic - willingness to take a "hands on" approach
Attention to detail and experience of working in a controlled environment
Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
November 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Maintenance Department Head