Account Maintenance Associate

• Review and process new account applications and account maintenance requests, ensuring requests are completed accurately and within established timelines
• Maintain detailed records of client interactions and ensure account-related documentation is properly filed and retained
• Respond to advisor and client inquiries via phone and electronic channels, providing accurate and compliant information in line with communication and regulatory guidelines
• Partner with clearing and internal operations teams to research and resolve more complex account opening and maintenance requests
• Support additional operational projects and initiatives as assigned by management

• Strong attention to detail with the ability to perform accurate data entry in a high-volume environment
• Ability to apply foundational knowledge of account-related processes to resolve increasingly complex requests
• Experience identifying process inefficiencies and contributing to operational improvements
• Clear and professional verbal and written communication skills, with a consistent focus on service quality and integrity
• Ability to build productive working relationships with advisors, clients, and internal partners
• Strong time-management skills and the ability to prioritize multiple requests effectively
• At least 2 years of direct customer service experience
• At least 1 year of back-office operations experience in the financial services industry, preferably with exposure to securities trading

SIE and Series 7 licenses are a plus, but not required

• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces