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Randstad Logo Randstad · Consulting

Account Lead

Australia, Sydney · Job Posted June 29, 2026
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Job Description

Providing clients with a specialist recruitment solution via managing the onsite and offsite team/s, building strong internal and external stakeholder relationships and driving recruitment delivery.

Job Responsibility

  • Key stakeholder management
  • Operations management
  • People management
  • First point of contact for client and first escalation point for any daily operational issues
  • Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved
  • Ensuring onsite team is meeting internal and client KPI’s & SLA’s
  • Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
  • Responsible for meeting customer satisfaction targets
  • Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues
  • Managing ad-hoc project based work and reporting to benefit the smooth running of the client account
  • Prepare activity reports to support effective management of information reporting
  • Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met
  • Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information
  • Developing and maintaining internal RSR Operations and Infrastructure networks
  • Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business
  • Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy
  • Comply with internal processes at all times
  • Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved
  • Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities
  • Assess and address training needs of staff to support personal development plans
  • Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment
  • Provide regular and constructive feedback to staff
  • Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates

Requirements

  • Expertise within the sector or business line
  • Proven results as a Manager and/or Team Leader
  • Business management experience
  • Strong recruitment delivery experience
  • Excellent client relationship building skills
  • Expert on current trends in recruitment/talent attraction strategies
  • Ability to multi-task and manage priorities
  • Excellent written and verbal communication skills
  • IT skills: Microsoft Office, Google Chrome, Candidate tracking databases
  • English
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