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Boden Group Logo Boden Group · Sales

Account Lead

United Kingdom, City of London Employment contract 80000.00 GBP / Year · Job Posted May 14, 2026
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Job Description

As the Account Lead, you’ll: Manage internal and external service delivery teams, ensuring operational excellence and customer satisfaction. Implement best practice procedures that align with company policy and client standards. Drive transformation efforts and new client mobilisation to establish strong operational foundations. Develop and maintain trust-based client relationships while managing the financial aspects of the accounts. Produce performance reports and ensure clear communication across all levels.

Job Responsibility

  • Manage internal and external service delivery teams, ensuring operational excellence and customer satisfaction
  • Implement best practice procedures that align with company policy and client standards
  • Drive transformation efforts and new client mobilisation to establish strong operational foundations
  • Develop and maintain trust-based client relationships while managing the financial aspects of the accounts
  • Produce performance reports and ensure clear communication across all levels.

Requirements

  • Significant experience in FM leadership, especially in Workplace Management and Soft Services
  • Proven track record of successful transformation and mobilisation of client accounts
  • Experience managing a high-profile P&L contract within a multi-service FM environment
  • Strong relationship management skills with a focus on client satisfaction
  • Health and safety qualifications preferred.

What we offer

  • Competitive salary of £80,000 plus a £7,200 car allowance
  • Engaging team culture with a focus on support and continuous improvement
  • Opportunities to work on diverse projects with recognised brands.
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