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At Unity Insurance, part of the Scouts movement, we’re proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We’re a small, supportive team with a big heart, and we’re looking for an experienced Account Handler to join us. If you’re passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we’d love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose.
Job Responsibility:
Be the first point of contact for our clients
Provide quotes, advice, and ongoing support
Manage renewals, policy updates, and claims
Recommend additional products to help clients stay protected
Ensure all administration is accurate and completed on time
Deliver excellent customer service and help us grow our client base
Requirements:
Experience in insurance and customer service
Understanding of youth organisations or small charities
Good knowledge of insurance principles and FCA guidelines
Confident using computers and insurance systems
Working towards or holding insurance qualifications
A genuine passion for helping others
What we offer:
28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
Flexible working hours and hybrid options
Double-matched pension up to 10% of gross salary
Family-friendly employer with generous family leave
Learning and development opportunities via our internal learning hub