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Account Handler role at Unity Insurance (part of The Scouts), supporting charities, youth groups, and not-for-profit organisations with insurance. A varied and rewarding role where customer care, accuracy, and teamwork are at the heart of everything you do.
Job Responsibility:
Acting as the first point of contact for clients
Providing quotations, advice, and ongoing policy support
Managing renewals, mid-term adjustments, and claims
Identifying and recommending additional products where appropriate
Ensuring all administration is accurate and completed on time
Delivering excellent customer service and supporting the growth of our client base
Requirements:
Previous experience in insurance and customer service
Understanding of youth organisations or small charities
Good knowledge of insurance principles and FCA guidelines
Confidence using computer systems and insurance platforms
Working towards or holding insurance qualifications
A genuine passion for helping others and delivering great service
What we offer:
28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
Flexible working hours and hybrid options
Work in a way that suits you, your role, and your department
Double-matched pension up to 10% of gross salary
Family-friendly employer with generous family leave
Learning and development opportunities via our internal learning hub