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We’re Unity Insurance, part of the Scouts, and we’re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most. We’re a small, friendly team with a big heart — and we’re looking for a positive, customer-focused Account Handler to join us.
Job Responsibility:
Be the first point of contact for our clients
Provide quotes, advice, and ongoing support
Manage renewals, policy updates, and claims
Recommend additional products to help clients stay protected
Ensure all administration is accurate and completed on time
Deliver excellent customer service and help us grow our client base
Requirements:
Experience in insurance and customer service
Good knowledge of insurance principles and FCA guidelines
Confident using computers and insurance systems
Nice to have:
Understanding of youth organisations or small charities
Working towards or holding insurance qualifications
A genuine passion for helping others
What we offer:
28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
Flexible working hours and hybrid options
Work in a way that suits you, your role, and your department
Double-matched pension up to 10% of gross salary
Family-friendly employer with generous family leave
Learning and development opportunities via our internal learning hub