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Account Expert, Business

United States, Maitland 56900.00 - 102600.00 USD / Year · Job Posted March 25, 2026
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Job Description

As a Business Account Expert, Virtual Business, at T-Mobile for Business, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone, and execute the full-cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base, will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as a Business Account Expert, Virtual Business.

Job Responsibility

  • Engage in daily customer communication and follow-up using various tools
  • Follow up on leads from marketing campaigns, call lists, and referrals
  • Understand customer needs, key contacts, and potential business opportunities
  • Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals
  • Maintain an active pipeline of qualified opportunities using the CRM system
  • Accurately document all interactions, quotes, and deal progress
  • Attend all required product and service training

Requirements

  • High School Diploma/GED
  • 2 years inside, outside, retail, or similar sales position (Preferred)
  • 1-2 years experience in customer service, sales and/or retention (Preferred)
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Self-motivated with a results-driven mindset
  • Ability to work independently and as part of a team
  • Proficiency with Microsoft Office Suite
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

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