Account Executive, CVS Health

CVS Health

Location:
United States, Work At Home, Missouri

Category:
Sales

Contract Type:
Employment contract

Salary:

46988.00 - 91014.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As an Account Executive, you will manage a book of business of Aetna Funding Advantage (AFA) and 51-100 Fully Insured, along with dental/vision. Account Executives act as the liaison between Brokers/GAs and cross-functional internal teams. Excellent communication skills are required, and responsibilities include ensuring timely delivery of renewals, addressing barriers for customer retention, consultatively presenting analytics and reports, and supporting sales operations. The role may also require occasional travel.

Job Responsibility:

Accountable for building and maintaining strong relationships with assigned brokers & book of business to ensure case renewal and retention
delivering & securing renewals and cross-selling dental & vision
Determine concerns/barriers for retention of customers
identify top concerns and review mitigation strategy with leadership
Discuss and present solutions and collaborate with internal partners to enhance broker/customer experience
Critically thinking about complex situations to find optimal outcome
Collaborate with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met
Discuss information at varying degrees of complexity, engage internal or customer resources to drive issue resolution
Work within deadlines and drive resolution within a timely manner
Utilize member-focused strategies to improve member experience and customer satisfaction
Lead implementation of renewal by working with cross-functional internal teams, consultants and customer
Review and consultatively present customer reporting with meaningful analytics, trending and insightful recommendations
Support operations and sales teams on ad hoc projects
Communicate with internal and external parties telephonically and/or in person
May require travel to offsite locations for in-person meetings and training

Requirements:

3-5 years of client relationship experience within the Health Insurance Industry
Excellent written and verbal communication skills
Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams)
Health & Life Insurance license
Medical, Dental and Pharmacy product experience

Nice to have:

2+ years Account Management, Health Insurance Industry experience

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 30, 2025

Expiration:
June 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Executive