Account Executive

• Looking after dormant and low-touch accounts, building better relationships and improving retention
• Spotting opportunities to improve margins through pricing changes, product swaps or commercial conversations
• Responding to day-to-day account queries and keeping customers and internal teams updated
• Building a pipeline of opportunities within existing accounts by identifying whitespace and upsell opportunities
• Following consistent processes, managing SLA’s and making sure orders and changes are accurate and compliant
• Working towards KPI’s such as contacting accounts, renewals, price reviews and order accuracy
• Learning around LAN and WAN and core product areas, building your overall sales and commercial knowledge

• Around 2 years’ experience working in a structured business, sales or customer-facing environment where you have followed defined processes
• Some desk-based sales or account management experience
• Comfortable working with numbers, margins, and KPI’s
• Experience using CRM systems or structured workflow tools
• Curiosity, a growth mindset, and willingness to learn
• Clear, confident communicator on phone, email and Teams
• Degree or equivalent practical experience (sales, business, or commercial environments preferred)
• Able to pass BPSS and other clearance checks

Experience in IT, Telecoms or Networking would be a bonus

• 33 days holiday (including bank holidays)
• Private medical insurance
• Enhanced pension, income protection & life assurance
• Hybrid working – 3 days per week in the Solihull office
• Dog-friendly office