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Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. We're a small team with offices in SF and London. This role is hybrid with 3 days a week in our SF office.
Job Responsibility:
Own inbound leads, generate pipeline, and close deals
Work in collaboration with Demand Gen
Continuously iterate sales fundamentals like ICP, pricing, segmentation, how we track deals, conversion ratios and how we build our TOFU/MOFU
Bring the voice of the customer into product decisions
be a trusted partner to product and engineering
Help onboard customers with expansion potential alongside our Ops team
You will be joining our Velocity segment which sells to companies that are from 5-249 employees
Requirements:
Have sold complex, integration-heavy B2B SaaS to SMB
Been part of an early GTM team (Series A to Series B) and know what 'building from scratch' looks like
Love the craft of sales - running crisp discovery, delivering the best product demos, and negotiating with confidence
Are detail-oriented and thrive in a fast-moving environment where no two deals look exactly the same
Care as much about shaping product as you do about hitting quota
Want to be in office, and being in-market in San Francisco, meeting customers and learning from peers
Nice to have:
Bonus: the more technical the better
What we offer:
Competitive salary, and a generous option grant on employee-friendly terms
Two global offsites per year in great locations, plus team-based offsites throughout the year
35 days annual leave - including public holidays - to take as you wish
4 extra days off a year, a chance for all of us to recharge at the beginning of a quarter
Private Health Insurance: 100% employee coverage, dental and vision, access to out-of-network care. Also included: life insurance
$100 Monthly Wellness Credit
$1000 WFH stipend
Retirement Planning: UK and Ireland: Employer matching up to 5%. USA: Contribute to your 401k pre-tax, with no employer match