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Manage customer relationships and remain in frequent contact with clients to understand their needs
Provide professional after-sales support
Introduce and coordinate the after-sales services visits
Respond to complaints and resolve issues aiming at customer contentment and satisfaction
Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience, and to assure that all terms and conditions of the contractual agreement are well coordinated
Maintaining a database of contact information
Supervise gathering of confirmations
Requirements:
Bachelor’s degree in Pharmacy
2-3 years of corporate experience as an Account Executive, or in other sales/customer service roles, preferably in the medical insurance field