Account Executive

• Handle inbound calls, process orders, and respond to customer enquiries via a case management system
• Perform general administrative duties and support day-to-day operations
• Maintain accurate customer records and ensure all information is up to date
• Identify opportunities to upsell and support organic account growth
• Work to KPIs and ensure service standards are consistently met
• Liaise with internal teams to resolve job issues and ensure timely service delivery
• Provide quotations and process associated documentation
• Support customers in understanding regulatory requirements and compliance processes
• Ensure all tasks are completed in line with company policies and procedures

• Excellent communication skills, both written and verbal
• Confident telephone manner
• Strong attention to detail and accuracy
• Good IT skills, including MS Office and the ability to learn new systems
• Numerate with strong organisational skills
• Ability to build and maintain strong working relationships
• Experience in transport/logistics/waste management (desirable)

Experience in transport/logistics/waste management

• 20 days + bank holidays
• pension scheme
• on site parking