Account Executive Job at 360 Resourcing Solutions (Motherwell)

Job Description

Supporting the Regional Account Manager, you will play a key role in developing and maintaining customer accounts across Scotland, contributing to the continued growth of our logistics and warehouse services. The role involves regular customer engagement, account development, service follow-up, and providing administrative support for sales activities. You will work collaboratively with internal teams to ensure a consistent, high-quality service, while identifying opportunities to retain and grow customer accounts through the promotion of our transport, storage, and picking services.

Job Responsibility

Secure and manage sales accounts for designated company customers, ensuring all services provided meet required terms and conditions, with any issues followed up and resolved in a timely manner
Provide quotations upon request and ensure all orders and payments are processed in line with company accounting and purchasing procedures
Attend external events and sales meetings, ensuring prospective customers have sufficient information and appropriate contacts to begin contract negotiations
Work collaboratively with depot management and relevant colleagues to ensure all customers receive a consistently high level of service and that the impact of any unforeseen developments is minimised
Ensure all current and prospective customer records are updated and maintained in accordance with statutory requirements and company standards, procedures, and data protection policies
Contribute to the development and management of company systems, processes, and associated software, coaching others in their application where required
Lead the development and implementation of company-wide projects and associated communications, ensuring all stakeholders are fully briefed and involved where necessary
Promote company values and code of conduct
Adhere to company rules, policies, procedures consistently and encourage others to do the same
Maintain up-to-date knowledge of legislation impacting on your role where required
Be flexible as required in accordance with the needs of the business
Maintain accurate and up-to-date records and ensure that confidentiality is applied where appropriate

Requirements

Experience working in a customer-facing and/or sales-focused role within a team-based office environment
Confident working with stakeholders at all levels, with strong experience in collaboration and relationship management
IT literate, particularly in Microsoft Office, with the ability to compile, analyse, and interpret data
Strong verbal and written communication skills, with the ability to adapt style to different audiences
Ability to build strong relationships and influence customers and stakeholders
Ability to work both independently and as part of a wider, dispersed team
Good attention to detail, with the confidence to identify and challenge discrepancies appropriately
Strong organisational skills, with the ability to manage changing priorities, targets, and deadlines
Confident numerical skills to support data handling and account management activities
Ability to remain calm under pressure and handle challenging conversations professionally
A proactive and flexible approach, with a willingness to support wider team activities and attend meetings or events when required

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Account Executive

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