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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity: Join our team as an Account Executive, dedicated to nurturing and expanding our relationships with existing customers in the UK. You'll be the primary partner for our current clients, listening to their evolving challenges, understanding their strategic goals, and showing them how our solutions can help their business thrive. This is a collaborative role where you'll partner with internal teams—including solution consultants, marketing, and customer success—to create thoughtful strategies and help our customers thrive.
Job Responsibility:
Nurture Your Portfolio: Build and deepen meaningful relationships with key stakeholders within your portfolio of existing customers. Your goal is to be their trusted advisor, understanding their evolving needs and matching them with the right solutions from our portfolio
Drive Expansion & Adoption: Identify and develop new opportunities within your existing customer base. You'll partner with Customer Success and Marketing on adoption campaigns and strategic account planning to uncover expansion, upsell, and cross-sell opportunities, ensuring your customers are maximizing the value they get from New Relic
Manage Your Sales Cycle: Guide opportunities from initial conversation to close. You'll maintain accurate forecasts, keep your activities updated in Salesforce, and communicate your progress to the team
Stay Curious: Learn about your customers' business goals and technology stacks. By staying informed about their industries, you can better identify opportunities where New Relic can provide significant value
Grow Your Product Knowledge: Develop a strong understanding of the New Relic platform. We are committed to your growth and will provide the resources you need to confidently demonstrate our products
Requirements:
Proven experience in a B2B software or technology sales role, with a strong focus on account management (managing existing customers, driving expansion, and securing renewals)
A motivated and goal-oriented mindset, with a passion for helping customers solve problems
Familiarity with subscription-based or SaaS sales models
Strong relationship-building skills and the ability to communicate clearly and effectively
A collaborative spirit for working with internal partners, like Solution Consultants, Customer Success, and marketing teams
Experience and familiarity with the business culture in the UK
What we offer:
Fostering a diverse, welcoming and inclusive environment
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid
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