This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Account Executive works closely with the client to gather direction, determine objectives and provide insight. They must understand their clients’ businesses fully and know the “why” for each campaign or project. With the help of the internal team, including the project manager, media, creative, PR, and operations teams, the AE ensures we deliver results for our clients within the agency’s high standard of quality and innovation. The AE also has the ultimate responsibility to work closely with the project manager on budgets, timelines, communication, expectations and success with their clients.
Job Responsibility:
Work directly with the client to deeply understand every ask/need, determine the most appropriate direction, provide insight, highlight concerns and be ready to push back, seek clarity, manage expectations and ensure accountability
Participate in high-level strategic discussions both internally and with clients and drive consensus and alignment around the strategy
Understand the “why” of all accounts: each client’s overall big picture of their business and differentiators
Lead external and internal collaborative sessions, presentations and meetings, taking ownership of assigned responsibilities and delegating other assignments
Act as the final decision-maker and hold ultimate responsibility for all account-related correspondence
Coordinate and delegate the creation of client presentation decks, determining content, flow and speaking parts
Lead completion and approval of all project briefs, including project objective, metrics, audience, target and message
Possess an understanding of a variety of project timelines, considerations, team members needed, etc. This may include, but is not limited to, video, website, paid media, in-store/POS, email, newsletters, and other deliverables
Understand basic tracking and optimization opportunities, whether it be via media campaigns or website performance, in order to shift efforts to meet metrics
Manage client budgets to ensure correct expenditure, pacing and invoicing
Correspond with internal and external partners as needed to understand objectives, target audiences, and budget breakdowns
Handle scope creep communication with the client, including approval of any necessary budget adjustments
Final review of all deliverables, ensuring the quality of work meets agency and client expectations, and it is delivered in a way that links to the established strategy, goals, and objectives
Act as the liaison between The Basement’s overall business goals and the client’s overall business success
Seek out, pursue and secure new growth opportunities within existing accounts and external business opportunities
Maintain effective, constant, transparent communication, both written and oral, with all parties
Requirements:
Bachelor’s degree in communication, marketing, advertising or related field
5+ years of account service or high-touch customer service experience
Advertising agency experience
1-2 years of experience in leading a team
Familiarity with media terms and campaigns
Willingness to travel as needed
Nice to have:
Demonstrate effective decision-making skills when faced with a problem, including the ability to creatively evaluate situations calmly and identify solutions to benefit all parties
Demonstrate a desire to take advantage of and seek out learning opportunities to gain insight and experience in an ever-changing, digital environment
Possess strong attention to detail, initiative, stellar organizational skills, and the need to over-communicate
Be highly collaborative with project managers, client contacts, and internal teams, to represent the client, their business and their needs, as well as advocate for the agency strategy, recommendations, and suggestions
Possess a passion for creativity, innovation, and a commitment to delivering results for clients
Demonstrate the ability to plan and schedule tasks effectively, arrange workload to get desired results, allow flexibility in planning to accommodate changing needs, and adapt well to unexpected occurrences
Contribute positively to The Basement’s collaborative working culture and demonstrate the desire to understand the feelings and perspectives of others
Learn and follow all applicable company processes and policies
Be a high-quality representative of The Basement in interactions with partners, clients, and fellow staff
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