Account Executive

• Support eCare service lines, and eCare current and potential customers
• Responsible for customer relations and retention of assigned customers
• Provide ongoing support for cultural adaptation, service recovery and reporting
• Work closely with eCare Leaders assisting in the daily management of customers
• Responsible for customer and stakeholder meetings, consultation and service recovery
• Promote integration of eCare service lines
• Creation and/or coordination of presentation
• Communicate customer changes to ensure productive and efficient eCare service delivery
• Take ownership of and manage multiple simultaneous projects and account details
• Play a key role in strategizing and implementing multi-faceted client management and retention plans, including tier assignment duties and overall annual visit strategy
• Alert eCare Leadership of potential issues affecting customer and stakeholder relationships
• Establish and maintain effective working relationships with co-workers, between service lines, customers, and internal and external stakeholders
• Discovery of strategic business opportunities, including lead generation through cross function collaboration with Sales, Operations, and Innovation
• Provide overall leadership and guidance for the customer retention effort including day-to-day management of assigned accounts
• Provide service support to establish proper channels of information and communication
• Assist identifying revenue growth opportunities from assigned customer base
• Create recovery strategy and execute bringing resolution to service issues through cross-functional collaboration with eCare leadership to assess customer needs, provide market strategy insights, and determine service strategies
• Build a comprehensive map of the prospects’ potential business opportunities, profile the decision-making process, and interview key decision makers
• Support marketing plan coordination and customization for each eCare service line
• Ability to travel and participate as needed in on-site customer meetings/working sessions, state medical associations, national conferences, and social events

• Bachelor’s degree from a four-year college or university in Healthcare, Communications, Business Management or related field
• At least three to five years of experience in client management, business development, or public relations in a healthcare related field
• Valid driver’s license and insurable by the Avel automobile liability insurance carrier
• State license as a Registered Nurse and/or meeting the requirements of multi-state licensure, National Registration or State License as an EMT-Paramedic or a certified Pharmacy Technician preferred

State license as a Registered Nurse and/or meeting the requirements of multi-state licensure, National Registration or State License as an EMT-Paramedic or a certified Pharmacy Technician