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Account Executive

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Florida

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

46988.00 - 91014.00 USD / Year

Job Description:

As an Account Executive, you will manage a book of business of Aetna Funding Advantage (AFA) and 51-100 Fully Insured, along with dental/vision. Account Executives act as the liaison between Brokers/GAs and cross-functional internal teams, and are responsible for ensuring timely/successful delivery of customer renewals, and helping manage timely support for broker/customer inquiries. Excellent communication skills are required to ensure we understand our customer's needs and are able to build long-lasting, mutually beneficial relationships with our key business stakeholders. Additionally, Account Executives are expected to demonstrate a high level of customer service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions. This will include managing the resolution status of routine to complex requests related to our customers' business requirements.

Job Responsibility:

  • Building and maintaining strong relationships with assigned brokers & book of business to ensure case renewal and retention
  • delivering & securing renewals and cross-selling dental & vision
  • determining concerns/barriers for retention of customers and reviewing mitigation strategy with leadership
  • presenting solutions and collaborating with internal partners to enhance broker/customer experience
  • critically thinking about complex situations to find optimal outcomes
  • collaborating with account team members and functional support areas on more complex product or service issues
  • engaging appropriate resources to drive issue resolution
  • working within deadlines and driving resolution in a timely manner
  • utilizing member-focused strategies to improve member experience and customer satisfaction
  • leading implementation of renewal by working with cross-functional internal teams, consultants and customer
  • reviewing and consultatively presenting customer reporting with meaningful analytics, trending and insightful recommendations
  • supporting operations and sales teams on ad hoc projects
  • communicating with internal and external parties telephonically or in person
  • traveling to offsite locations for meetings and training.

Requirements:

  • 3-5 years of client relationship experience within the Heath Insurance Industry
  • excellent written and verbal communication skills
  • proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams)
  • health & Life Insurance license
  • medical, dental and pharmacy product experience.

Nice to have:

2+ years Account Management, Health Insurance Industry experience.

What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • employee stock purchase plan
  • no-cost programs for wellness screenings, tobacco cessation, and weight management programs
  • confidential counseling
  • financial coaching
  • paid time off
  • flexible work schedules
  • family leave
  • dependent care resources
  • colleague assistance programs
  • tuition assistance
  • retiree medical access.

Additional Information:

Job Posted:
May 29, 2025

Expiration:
June 25, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
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