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As the temporary Account Executive, you will be responsible for managing day-to-day customer relations and requests from global markets. You'll be at the forefront, interacting with customers, agents, and overseas offices, finance, mill operations and supply chain- managing customer requirements including capturing customer demand requests, processing orders, tracking orders, managing order changes, and dealing with feedback/claims. Your exceptional skills and dedication will be the driving force behind creating memorable interactions and forging lasting relationships with our valued customers.
Job Responsibility
Managing day-to-day customer relations and requests from global markets
Interacting with customers, agents, and overseas offices, finance, mill operations and supply chain
Managing customer requirements including capturing customer demand requests, processing orders, tracking orders, managing order changes, and dealing with feedback/claims
Working with Sales/agents/customers/overseas offices to manage customer forecast and orders
Working with cross-functional teams to monitor order status and track on-time shipping and delivery
Processing documents and claims
Validating and updating customer chain of custody certificate records in system
Requirements
University degree or diploma in sales and marketing related fields (Supply Chain/Transportation)
Minimum of two years of customer service experience in a related field
Knowledge of pulp production process and global markets
Nice to have
Proficient with Microsoft Office products
Worked within an Enterprise Resource Planning system (preferably JD Edwards, Enterprise One)
Knowledge on the order life cycle of different order types
What we offer
Performance-based incentive plans
Recognition programs
Benefits
Paid leaves
Pension plans with base and matching contributions