Account Executive, NYC Government Programs

• New Sales: Utilize contact lists to call leads and generate sales opportunities. Meet/exceed monthly sales, renewal, and churn target goals based on targeted metrics. Meet/exceed all departmental goals and business objectives. Welcome customers to T-Mobile, review service agreements, answer questions, and probe for additional business. Sustain monthly call goals as expectations dictate.
• Account Management: Establish and cultivate customer relationships to drive sales and increase the customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to determine upsell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
• Training: Successfully complete continuous training to maintain knowledge of products, services, and sales approaches. Use automated knowledge systems and training tools to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
• Professionalism: Demonstrate positive and cooperative behavior with customers and coworkers in team meetings and other internal meetings. Demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct.

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 3+ Years Selling to Government (State and Local) accounts. Preferred
• 3+ Years Extensive customer service experience Preferred
• 3+ Years of Business markets sales experience Required
• 3+ Years Wireless industry sales experience. Preferred
• 3+ Years Telesales or technical sales experience. Preferred
• Account Management Effectively manage customer accounts to ensure satisfaction and retention. (Required)
• Prospecting & Selling Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships. (Required)
• Attention To Detail Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes. (Required)
• Problem Solving and Analysis Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making. (Required)
• Building Relationships Develop and maintain strong relationships with clients and stakeholders. (Required)
• Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
• Customer Service Provide exceptional service to build and maintain customer relationships. (Preferred)
• Technical and Inside Sale Experience in selling technical products and services, especially solutions, through phone and other communication channels. (Preferred)
• CRM and Microsoft Office CRM & Microsoft Office: Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
• Communication Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
• Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

• Customer Service Provide exceptional service to build and maintain customer relationships. (Preferred)
• Technical and Inside Sale Experience in selling technical products and services, especially solutions, through phone and other communication channels. (Preferred)

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs