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Directly responsible for the growth of JFrog, providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated enterprise account portfolio. Responsible for identifying opportunities to maximize our customers’ value from JFrog products and services, and maintaining strong customer relationships.
Job Responsibility:
Develop customer relationships to promote retention and loyalty
Identify and close new upsell and expansion opportunities with existing customers
Be responsible for the success and renewals process for your portfolio of customers
analyze usage metrics to understand customers’ use of JFrog’s product (evaluate product adoption)
Contact customers throughout the lifecycle and prior to renewal to discuss metrics and identify obstacles to renewals
Partner with Finance and Legal in negotiating, structuring, and quoting renewal contracts for the highest possible renewal rates
Maintain long-term account health and relationships
Evaluate renewal probabilities
Work with customers to ensure satisfaction
support pre-sales cycles
Use Salesforce, JIRA, Confluence, and advanced Microsoft Excel for projects
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success within the customer base
Escalate at-risk customers appropriately
Document communications and transactions in Salesforce to ensure accurate renewal forecasting and analyses
Keep customers updated on best practices, product features, new releases, and upgrades
Requirements:
Bachelor’s degree or foreign equivalent in Business Administration, Finance, Economics, or Computer Engineering
Minimum 5 years of experience, preferably in software subscription sales
Revenue quota-carrying experience with large enterprise customers is a must
Experience in managing and owning the full sales cycle from lead to deal closure
Experience supporting pre-sales cycles
using Salesforce and advanced Microsoft Excel
What we offer:
Comprehensive benefits including medical, dental, vision, retirement, wellness and much more
Eligibility to participate in our Employee Stock Purchase Plan
Equity package of restricted stock units (RSU)
Eligibility for discretionary bonuses or commission payments