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Account Executive (Existing Business), Commercial

intercom.com Logo

Intercom

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

147670.00 - 176303.00 USD / Year
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Job Description:

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

Job Responsibility:

  • Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
  • Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
  • Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
  • Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
  • Track and report all key metrics related to customer growth, retention and Intercom product usage growth
  • Engage in team development and mentoring

Requirements:

  • 2+ years managing a large book of business
  • 120 accounts (retention, renewals, & account growth)
  • 1+ years selling SaaS products
  • Experience managing procurement processes
  • Strong sales instincts and track record hitting and exceeding quota
  • Exceptional written and verbal communicator
  • Comfortable and energized operating and problem-solving in a fast-moving organization
  • Exhibits a growth mindset, intellectual curiosity, and ambition
  • Ability to build and maintain deep client relationships across levels in complex organizations
  • Demonstrable history of leadership, with both immediate and cross-functional teammate
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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