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Account Executive, Emerging AI Products

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Intercom

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

251200.00 - 314000.00 USD / Year
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Job Description:

Intercom is the AI Customer Service company. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.

Job Responsibility:

  • Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
  • Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
  • Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
  • Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
  • Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
  • Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
  • Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements:

  • Proven experience running full cycle SaaS sales processes from discovery through close
  • Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
  • Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
  • Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
  • Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
  • Ability to synthesize customer feedback into clear product insights and messaging recommendations
  • High ownership and adaptability in fast-moving environments

Nice to have:

  • Experience selling within sales tech or martech ecosystems
  • Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
  • Familiarity selling AI-enabled products or automation tools
  • Experience operating in an overlay or specialist model alongside account owners
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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