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Account Executive, Emerging AI Products

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Intercom

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Location:
Ireland , Dublin

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent. Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.

Job Responsibility:

  • Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
  • Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
  • Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
  • Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
  • Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
  • Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
  • Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements:

  • Proven experience running full cycle SaaS sales processes from discovery through close
  • Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
  • Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
  • Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
  • Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
  • Ability to synthesize customer feedback into clear product insights and messaging recommendations
  • High ownership and adaptability in fast-moving environments

Nice to have:

  • Experience selling within sales tech or martech ecosystems
  • Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
  • Familiarity selling AI-enabled products or automation tools
  • Experience operating in an overlay or specialist model alongside account owners
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
February 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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