Account Executive, Commercial Jobs

Account Executive, Commercial

Intercom

Location:
Ireland , Dublin

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, Fin, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete Intercom Suite for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.

Job Responsibility:

Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR
Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing
Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Intercom value narrative
Deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer’s goals and constraints
Navigate procurement, security, and legal processes with support from cross-functional partners
keep deals moving with clear next steps and timelines
Forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity
Influence the product roadmap by sharing structured market feedback and customer insights
Champion Intercom’s values in every interaction with customers and teammates

Requirements:

2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-200k ARR
Consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution
Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes
Skilled at generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing
Adept at running structured evaluations and managing commercial processes (pricing, redlines, security)
Proficient with modern CRM and sales productivity tools
strong written and verbal communication skills
Experience with MEDDPICC or similar sales methodologies
Rigorous deal inspection and a clear understanding of forecasting principles

Nice to have:

experience selling customer service, helpdesk, AI, or messaging solutions
interest in the broader support-tech ecosystem

What we offer:

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

Intercom - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.