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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. mid-size and large employer groups) to achieve customer and broker satisfaction, revenue, membership, and earnings objectives
Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention
Determine concerns/barriers for retention of customers
identify top concerns and review mitigation plans with leadership
Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met
Offers creative program and service solutions to address client’s evolving needs
Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book
Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services
Required to communicate with internal and external parties telephonically and/or in person
Will require travel to offsite locations for in-person meetings with brokers and clients
Requirements:
Minimum 3-5 years of relevant industry experience
Multi-functional experience, e.g., underwriting, actuary, product, network, or other areas supporting the health insurance ecosystem