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We are seeking a highly motivated German speaking Account Executive to join the team. This role focuses on building and growing long-term relationships with key accounts, identifying new opportunities, and ensuring exceptional service delivery. The ideal candidate will be confident managing senior stakeholders, experienced in complex account management, and skilled at aligning customer needs with business solutions.
Job Responsibility:
Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Act as the primary contact for customer queries, escalations, and complex requirements, ensuring timely resolutions
Own customer engagement cadence (QBRs, semi-annual, and annual reviews), driving agendas, documenting outcomes, and ensuring delivery of follow-up actions
Communicate product launches, campaigns, and initiatives to drive customer engagement
Identify and pursue new opportunities through referrals, recommendations, and industry events
Maintain a strong sales pipeline and partner with business development colleagues on major initiatives
Lead contract negotiations, renewals, and management to maximise profitability
Take ownership of customer propositions—matching solutions to client needs and influencing purchasing decisions
Ensure the successful delivery of solutions and projects aligned with customer objectives
Collaborate with cross-functional teams to secure high-quality outcomes and seamless service
Maintain accurate and complete CRM data, including customer records, opportunities, and forecasts
Lead account reporting, including profiling, relationship mapping, market trends, and competitor insights
Manage customer satisfaction targets and lead the annual survey process, analysing results and driving improvements
Requirements:
Fluent German speaker (essential) – many customer interactions will be conducted exclusively in German
Significant experience in Senior/Key Account Management within the IT industry
Proven ability to influence and communicate with stakeholders at all levels, including C-suite
Strong presentation, negotiation, and relationship-building skills
Experience delivering client-focused solutions tailored to customer needs
Proficiency in Salesforce CRM and Microsoft Office (especially Excel)
BA/BS degree in Business, Sales, or a related field
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