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Via is using technology to transform transportation around the world. As Director of Partner Success, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope. This is a quota carrying role.
Job Responsibility:
Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations
Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership
Strategically navigate your market’s unique landscape using research strong analytical skills to build compelling, data-driven business cases
Be a thought partner to clients by educating and consulting with them to develop regional transit plans and find funding mechanisms within your market
Requirements:
10+ years of client facing experience with a record of achievement in the Sales, Business Development, Consulting, or similar space
Preference for candidates who have worked with the public sector
Relationship builder who remains calm and collected when facing crisis or criticism
Intuitive communicator
Quantitatively-inclined and data savvy
Superb commercial intuition and exceptional judgment
A reliable, motivated self-starter with a passionate growth mentality
An excellent team player
Expertise in renewals, up-selling, and developing relationships with senior level officials and executives